Alexandra Artis
Sydney,NSW
Summary
Highly-motivated with desire to make a difference within our community whilst being able to take on new challenges. Performance-driven with accomplishment in connecting with customers and community members. Proactive, well-organized and successful at meeting and exceeding targets with strategic approaches.
Self published children's book author on grief and loss. "You're Everywhere" was inspired from my own grief journey. Written in hope that a child will feel less alone in their own grief journey- what ever that may look like.
Overview
10
10
years of professional experience
Work History
Supply Chain Operative
BOC Healthcare
, NSW
08.2022 - Current
- Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
- Identified and rolled out both short- and long-term supply chain plans while optimizing procedures to decrease annual expenses.
- Fostered relationships with suppliers to develop purchasing agreements with logistics customers and reduce risks.
- Implemented new or improved supply chain processes to enhance efficiency or performance.
- Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
- Collaborated with health specialists to determine client needs and helped clients develop attainable goals.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Served as first point of contact for incoming technical service calls and emails.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Monitored durability of medical equipment and healthcare supplies, completing orders and restocking items.
- Worked with vendors on provision of medical equipment, supplies and services.
- Maintained accurate records on medical equipment and organized scheduled maintenance for malfunctioning machines.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Analyzed part lists to requisition parts for repairs.
- Repaired medical equipment, replacing or correcting broken parts, shorts, voltage, clearances and tolerances.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Volunteer
Feel The Magic
02.2017 - Current
- Feel the Magic is an Australian charity providing early intervention grief education programs for kids aged 7 to 18, who are experiencing pain and isolation due to the death of a parent, guardian, or sibling.
- Camp Magic Mentor- Camp Magic is a 3-day camp. It empowers, creates connection, and allows grieving children to grow.
- Teaching practical coping strategies to help kids grieve in a healthy way.
- Encouraged children to express feelings and discuss their grief to help develop insight into themselves or relationships.
- Conducted new volunteer orientation and training sessions
- Implemented and planned formal and informal volunteer appreciation functions.
- Helped organize and implement programs and projects to reach more grieving kids across Australia.
- Guided and encouraged children in developing skills or strategies for dealing with grief.
Sales Specialist & Co-Ordinator
BOC Healthcare
07.2018 - 08.2022
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new employers on products and services, best practices and protocols to reduce process gaps.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Worked with vendors on provision of medical equipment, supplies and services.
- Maintained accurate records on medical equipment and organized scheduled maintenance for malfunctioning machines.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Instructed patients in use of assistive equipment.
- Instructed patients and caregivers on how to appropriately use breathing machines at home to obtain necessary symptom relieve.
Insurance Claims Specialist
Comminsure
02.2017 - 01.2018
- Assisted with First Response Team for customers impacted by Cyclone Debbie, QLD in 2017.
- Determined liability, compensability and benefits due on each claim.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
- Assessed and conducted negotiations within authority limits to settle claims.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Senior Sales Agent
Hollard Insurance
01.2014 - 02.2017
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Cross-trained on different positions to best support team during peak periods.
- Utilized selling behaviors to identify and solve customer needs.
- Shared product knowledge to advise of appropriate services to customers.
- Familiarized self with new products and services to engage with customers about features and benefits.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Exceeded company sales goals for new policies.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Developed appropriate quotes based on risk information.
- Contacted underwriters and submitted forms to obtain binder coverage.
Camp Counselor
Happy Hollows Children’s Camp
Indiana, USA
05.2016 - 08.2016
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Coordinated and led group activities for campers and counselors.
- Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices.
- Monitored activities matched to individual and group abilities to keep campers safe.
- Recognised and implemented safety standards to minimize incidents or accidents.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Met with staff to discuss rules, regulations and work-related problems.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Completed and maintained time and attendance forms and inventory lists.
- Acted as ambassador for camp to families by communicating about camper's experience.
Education
Certificate IV - Aged Care
Meadowbank TAFE
11.2021
Certificate III - Assistance in Nursing
North Sydney TAFE
North Sydney07.2009
High School Diploma -
Flint Central
Michigan, USA06.2007
School Certficate -
Seven Hills High School
11.2005
Bachelor of Health Sciences - Healthcare Management
University Western Sydney
Skills
- Supply Management
- Data Entry
- Relationship Building
- Warehouse Operations
- Flexible Schedule
- Team Collaboration
- Recordkeeping and Confidentiality
- Supply Coordination
- Attention to Detail
- Friendly and Outgoing
- Community Engagement
- Administrative Support
- Adaptability and Dependability
- Telephone and Email Etiquette
- Customer Communication and Empathy
- Empathy and Compassionate Care
- Collaboration
- Customer Portfolio Management
- Customer Relationship Management
- New Business Development
- Child Protection
- Recordkeeping Requirements
- Client Needs Assessment
Timeline
Supply Chain Operative
BOC Healthcare
08.2022 - Current
Sales Specialist & Co-Ordinator
BOC Healthcare
07.2018 - 08.2022
Volunteer
Feel The Magic
02.2017 - Current
Insurance Claims Specialist
Comminsure
02.2017 - 01.2018
Camp Counselor
Happy Hollows Children’s Camp
05.2016 - 08.2016
Senior Sales Agent
Hollard Insurance
01.2014 - 02.2017
Certificate IV - Aged Care
Meadowbank TAFE
Certificate III - Assistance in Nursing
North Sydney TAFE
High School Diploma -
Flint Central
School Certficate -
Seven Hills High School
Bachelor of Health Sciences - Healthcare Management
University Western Sydney
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