Hi, I’m
Alexandra Ayscough
Melbourne,Vic
Summary
Hard-working and driven, with a passion for hospitality. Extensive wine and modern cuisine knowledge and service. Professional, detail orientated service style, with flexibility and enthusiasm to grow and learn within new environments. Exceptional experience leading teams, delivering results and exceeding expectations. Skilled in teaching new concepts and best practice strategies.
Overview
3
years of professional experience
Work History
Amphlett House
Supervisor
11.2022 - Current
Job overview
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- wrote and supervised staff rosters and tip allocation
- provided front of house and wine service training for staff
- responsible for ordering beverage and paper goods for the business
- Worked in linked hotel reception, and haled customer inquiries effectively, as well as checking guests in and out.
- Maintained compliance with company policies, objectives and communication goals.
The European
Restaurant Floor Manager
03.2021 - 12.2022
Job overview
- Managed and optimised business plans to promote profitable food and beverage sales.
- Effectively oversaw functionality of 2 venues with an average foot traffic of 300pax per night.
- Acted as responsible matradee in an extremely fast paced restaurant environment
- Carefully trained and supervised staff.
- Practiced and executed responsible service of alcohol.
- managed staff breaks, rostering and complications associated
- handled staff finances respectfully and thoroughly
Fitzroy Townhall Hotel
Waitress
08.2020 - 04.2021
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Mukka Indian Restaurant
Waitress
06.2019 - 02.2020
Job overview
- Opened and closed the venue thoroughly
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Obtained a vast knowledge of cocktails, and bartending
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Education
Royal Melbourne Institute of TechMelbourne, VIC
Bachelor of Fine Arts from Painting Major
12.2023
Indooroopilly State High SchoolIndooroopilly, QLD
High School Diploma
11.2017
Skills
- Restaurant Operation
- Food, Wine and Beverage Knowledge Service
- Staff Motivation and Discipline
- Table Monitoring and Turnover
- Professional Relationships
- FOH Kitchen Staff Coordination
- POS Systems Operations
- Order Delivery Practices
- Training Employees
- Dining Customer Service
- Plates Presentation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
- Resolved product issue through consumer testing.
Visual arts, music, design
I am someone who believes creativity and vibrancy is imperative to providing thoughtful and outstanding customer service, and my creative nature is what gives my service unique elevation. I've been able to achieve some exciting opportunities through my art and music, including gallery showings, exhibitions and live performances. In my spare time, I run a freelance commission-based painting business, which allows me to work in both my fields of passion and develop my career from both ends.
Timeline
Supervisor
Amphlett House
11.2022 - Current
Restaurant Floor Manager
The European
03.2021 - 12.2022
Waitress
Fitzroy Townhall Hotel
08.2020 - 04.2021
Waitress
Mukka Indian Restaurant
06.2019 - 02.2020
Royal Melbourne Institute of Tech
Bachelor of Fine Arts from Painting Major
Indooroopilly State High School
High School Diploma