Alexandra Banks
Mansfield,Victoria
Summary
To enter a position that allows me to work in a professional team environment, where I can learn and expand my already exceptional customer service and Interior design skills.
Overview
9
9
years of professional experience
Work History
Casual
Mansfield Coffee Merchant
06.2014 - 10.2015
- Knowledge of coffee beans to inform customers of taste and origin, with also selling products that we used in the café.
- Reduced risks by maintaining clean and organised work environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Identified and resolved customer complaints concerning food or lodging.
- Observed established health and safety regulations to safeguard teams and guests.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Permanent Part-time
The Just Group- Jay Jays Melbourne Central
11.2015 - 11.2016
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash and counting change.
Showroom Manager
Marco Fabrics
11.2016 - 02.2019
- Management of showroom, making sure daily tasks where done efficiently and with a great attitude,
- Uploading new products to Greentree system which incurred pricing and information on all fabrics we stocked, updating pricelist's.
- Provided customer service with Interior designers, Architects, Upholsterers and Curtain companies and general public.
- This involved selecting fabrics for soft furnishings, taking payments over the phone, daily emails which consists of fabric queries, quotes, dealing with overseas suppliers on a daily bases.
- Sending out samples to customers as well as couriering, ordering fabrics, choosing fabrics/colours/names, also dealing with the Mills who make the fabrics.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Provided prompt, courteous service to every individual entering showroom.
- Reception- answering daily phone calls, taking messages, queries on fabrics/use/information.
- Working with the sales Representatives, assisting them with clients and organizing meetings.
- Supervised inventory and placed orders to replenish low running supplies.
Sales Consultant
Royal Oak Floors
02.2019 - 06.2021
- Greeting and assisting customers in the showroom
- Advise on which product would best suit the client, based on project requirements.
- Doing take-offs using Adobe and quoting for supply and delivery of timber flooring,
- Dealing with freight companies to obtain delivery quotes, this involves calculating dimensions and weight of timber.
- Taking payments and scheduling deliveries, answering phone calls and emails that are received.
- Restocking samples of timber and maintain the appearance of the showroom.
- Visiting Architects/Designers to discuss projects and working alongside the sales representatives to assist with tenders the timber is specified for.
- Following up with clients who have received quotes or made enquiries.
- Having a sales target to reach each month to earn bonuses.
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Stayed knowledgeable on latest Timber flooring innovations and technological advancements through continuous training.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
Sales Executive
Martins Garage
05.2021 - 12.2021
- Greeting and assisting customers who come into the dealership and advising on vehicles that meet their criteria.
- Taking them through features of the vehicle and offering test drives.
- Quoting through a system called Titan, and providing in depth details on the car they are looking at purchasing.
- Undertaking training on each brand the dealership represents to update your knowledge of all variants of vehicles.
- Understanding of parts the vehicle may require before delivery to the client, or if the client wants to add additional through the purchasing process.
- Outsourcing quotes from other companies if we can't provide the parts internally.
- Having sales targets to achieve each month.
- Working with a program called AutoGate, this holds information on all used cars, with leads coming in from car sales.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Dispensary Technician
Eisner's Pharmacy
01.2022 - Current
- Entered and processed patients' prescriptions into internal system.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked automated medication dispensing equipment.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Developed and implemented improvements to pharmacy organization system.
Education
Dispensary Technician -
Guild Ed
01.2022
Interiors- Design and Decoration for living -
RMIT
09.2022
Victorian Certificate of Education -
Mansfield Secondary College
01.2015
MACE -
Mansfield Secondary College
01.2015
Certificate II in Kitchen Operations -
Mansfield Secondary College
01.2015
Certificate II in Hairdressing -
Mansfield Secondary College
01.2012
Level 1 First Aid Certificate -
Mansfield Secondary College
01.2012
Skills
- FDA Drug Safety Guidelines
- Medicare and Medicaid Process
- HIPAA
- POS System Operation
- Patient Education and Counseling
- Drug Inventory Management
- Product Merchandising
- Customer Service
- Confidentiality Practices
- Data Entry
- Processing Payments
- Organizational Skills
- Multitasking Abilities
- Friendly, Positive Attitude
- Computer Skills
Professional Work Skills
- Customer service skills
- Reception
- Organization
- Being a team leader
- Building solid work relationships
- Working with Myob system and Titan
- Doing take-offs on plans to work out square meterage using Adobe
- Outstanding information on fabrics
- Knowledge of Interior Design
- 4 years experience in the Hospitality Industry.
- Operate cash registers and accept payments.
- Take orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived.
- Package goods for customers and arrange delivery.
- Price, stack and display items for sale and keep store tidy and appealing.
- Aware of health, safety and welfare issues and practices.
- Stocktaking
- Arrange for the repair of damaged goods or advise on necessary repairs.
- Order items.
- Advise customers on the location, selection, price, delivery, use and care of goods available from the store, with an aim to encourage them to buy and to return to buy in future.
- High level POS/computer usage.
Attributes
- Helpful, courteous manner.
- Neat personal appearance.
- Communication skills.
- Able to deal accurately with money.
- Motivation and drive.
- Good problem-solving skills.
- Willing to work as part of a team
References
References upon request
Timeline
Dispensary Technician
Eisner's Pharmacy
01.2022 - Current
Sales Executive
Martins Garage
05.2021 - 12.2021
Sales Consultant
Royal Oak Floors
02.2019 - 06.2021
Showroom Manager
Marco Fabrics
11.2016 - 02.2019
Permanent Part-time
The Just Group- Jay Jays Melbourne Central
11.2015 - 11.2016
Casual
Mansfield Coffee Merchant
06.2014 - 10.2015
Dispensary Technician -
Guild Ed
Interiors- Design and Decoration for living -
RMIT
Victorian Certificate of Education -
Mansfield Secondary College
MACE -
Mansfield Secondary College
Certificate II in Kitchen Operations -
Mansfield Secondary College
Certificate II in Hairdressing -
Mansfield Secondary College
Level 1 First Aid Certificate -
Mansfield Secondary College
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