Alexandra Bothwell
Ballajura
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations, and proficient in customer service whilst maintaining professionalism.
Overview
2
2
years of professional experience
Work History
Duty Manager
Magdiel Pty Ltd T/a The Coffee Club
10.2022 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Opened and closed location and monitored shift changes.
CAFE ASSISTANT
Jamaica Blue café
10.2021 - 06.2022
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Receive orders, process payments, end-of-day balancing of registers
- Collaborate with other team members to execute sales and marketing campaign
- Opening/closing venue
- Barista duties - operating equipment, preparing high-quality coffee, memorizing orders and preferences
- Restock items as required, provide advice, and recommend products to customers
Education
Graduated Class Year 12 -
Ballajura Community College
Perth, WA01.2022
Skills
- Competent in supporting the development and execution of sales and marketing materials
- Proficient in communication, upselling, and sharing product knowledge
- Capable of multitasking/prioritizing tasks, merchandising, end-of-day balancing of registers, and operating equipment
- Proficient in performance management, keeping track of duties and time management
- Team supervision and staff scheduling, able to review and receive handed-in resumes
- Capable of staff training, including new employees whilst enforcing policies and encouraging team development
Availability
Fully available, weekdays and weekends
Volunteer Experience
School Issued Breakfast Club, 2017, 2019, Alexandra Bothwell
Timeline
Duty Manager
Magdiel Pty Ltd T/a The Coffee Club
10.2022 - Current
CAFE ASSISTANT
Jamaica Blue café
10.2021 - 06.2022
Graduated Class Year 12 -
Ballajura Community College
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