Alexandra Cass
St Kilda,VIC
Summary
I am a hardworking and passionate worker with strong organisational skills eager to secure either a part time or casual role. With seven years of experience in a wide range of different industries including, hospitality, retail, disability support and events, I have an ability to work well in a team environment or independently. I have strong customer service skills, communication and a passion for helping others.
Overview
6
6
years of professional experience
Work History
Bartender and Event Staff
Simplified Projects
01.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Hospotatlity
Grill'd Healthy Burgers
03.2024 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managing customer orders and maintaining food hygiene and safety standards.
- Providing memorable customer service and experience for all customers.
- Cash handling and card transactions.
- Worked well in a team setting, providing support and guidance.
Disability Support Worker
Connect Support Group
01.2023 - 12.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Retail
Savers
09.2022 - 01.2023
- Providing exceptional customer service and experience.
- Rolling out new stock and managing day to day inventory.
- Maintaining store cleanliness and the upkeep of changing rooms.
- Establishing and built nurturing relationships with key retail customers
- Improved customer experience by maintaining an organized and visually appealing retail space.
Bakers Assistant
Bakers Delight
08.2019 - 09.2020
- Participated in seasonal promotions and special events, assisting in the preparation of themed baked goods for increased revenue.
- Supported efficient work flow by organizing tools and equipment while maintaining a clean workspace throughout the day.
- Expedited order fulfillment during peak hours, reducing wait times for customers and enhancing their overall experience.
- Maintained high levels of cleanliness, complying with food safety regulations and ensuring a safe working environment.
Education
Certificate II - Animal Studies
Box Hill Institute of TAFE
Melbourne, VIC12-2025
Certificate II - Community Services
Box Hill Institute of TAFE
Melbourne, VIC11-2021
High School Diploma -
Vermont Secondary College
Vermont11-2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Organisational Skills
Timeline
Hospotatlity
Grill'd Healthy Burgers
03.2024 - 08.2025
Disability Support Worker
Connect Support Group
01.2023 - 12.2024
Retail
Savers
09.2022 - 01.2023
Bartender and Event Staff
Simplified Projects
01.2022 - Current
Bakers Assistant
Bakers Delight
08.2019 - 09.2020
Certificate II - Animal Studies
Box Hill Institute of TAFE
Certificate II - Community Services
Box Hill Institute of TAFE
High School Diploma -
Vermont Secondary College
Licences
- Drivers Licence
- Responsible Service of Alcohol 30/10/2021
- Working with children's check 30/01/2028 Card no. 2650607A-01
- NDIS Worker screening check, ID 73440089
- First aid & CPR Issue Date 3/4/2023
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