ALEXANDRA CAVANAGH
Lake Haven,NSW
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
28
28
years of professional experience
Work History
ADMINISTRATION SUPERVISOR / RECEPTIONIST
Tuggerah Lakes Private Hospital
04.2019 - 09.2023
- Greet and admit patients in friendly manner as first point of contact upon entering the hospital
- Supervising and rostering staff members, and training new hires
- Provide high levels of customer service through prompt, efficient, and professional service when answering phone calls and organising theatre booking lists
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Process payments for hospital admission
- Supervise the administration team and assist in leading, coaching, and supporting the team to constantly deliver quality service
- Organise and manage rosters for the administration team
- Check and verify billing and health fund coverage for patients
- Update patient information across appropriate data bases
- General administrative duties including filing and data entry
Secondment - Public Patients in Private Hospitals
Tuggerah Lakes Private Hospital
03.2022 - 08.2022
- Facilitated surgical lists at the Private Hospital for patients on public waiting lists
- Liaised with surgeons, anaesthetists, hospital managers, and staff within the public system to organise and coordinate admissions
- Communicated with patients regarding appointments and admissions
- Utilised strong administrative and time management skills to manage priorities
- Established the processes and protocols required for the Public Patients in Private Hospital program to start and run
BED ALLOCATIONS OFFICER PART TIME
Wyong Public Hospital
10.2013 - 03.2022
- Provide relief to the full-time clerk, and assist on weekends and public holidays
- Answer incoming calls and enquiries regarding enquiries and complaints
- Work closely with the After-Hours Nurse Manager, Patient Flow Manager, and the CNS2, and manage casual nursing staffing
- Ensure hospital is adequately staff to ensure wards can function at peak capacity
- Allocate beds to patients admitted via the Emergency Department, Theatres, outside hospitals, and directly from home or doctor’s surgeries
- Update patient information across appropriate data bases
- Ability to prioritise tasks and work autonomously in a fast-paced role
ADMINISTRATION OFFICER PART TIME
Wyong Hospital
06.2017 - 04.2019
- Utilised strong organisational skills to check in patients across various clinics
- Confirmed patient details and updated information across databases
- Scheduled appointments and managed the running of the clinic
- Answered incoming enquiries from patients and medical practitioners
- Worked collaboratively in a team to deliver high quality service
- General administrative and clerical duties as required
- Aided colleagues, managers, and customers through regular communication and assistance.
ADMINISTRATION OFFICER
HEALTH INFORMATION SERVICES, Gosford Hospital
06.2010 - 07.2015
- Carried out general administrative duties across various departments including compiling discharges, typing Doctor’s letters, and responding to enquiries
- Answered phone and fax enquiries in a timely and professional manner
- Maintained and updated databases with accuracy
- Managed patient and department documentation using various software
ADMINISTRATION OFFICER
Liverpool Public Hospital Emergency Department
01.2002 - 06.2010
- Answered high volumes of phone calls in a fast-paced role
- Managed enquiries in a compassionate and understanding manner as the first point of contact upon arrival
- Demonstrated ability to defuse difficult situations with ease
- Prepared paperwork for admissions, managed patient check-ins, and ordered patient notes as required
- Liaised with clinical staff and contributed to the delivery of seamless service
- General administrative duties including data entry, filing, and faxing
- Assisted medical and nursing staff, and liaised with various stakeholders including the police and ambulance service
- Implemented processes to improve efficiency across the department
TEAM LEADER MERCHANT SERVICES
American Express Asian
09.1995 - 01.1998
- Managed a team of six in the Merchant Service Department
- Oversaw vetting merchant contracts and added contracts into the database
- Processed one-off transactions with accuracy
- Updated merchant information across appropriate systems
- Liaised with Research Adjusters and Client Services
- Contributed to the delivery of high-quality customer service
Education
GRADUATE DIPLOMA EDUCATION - incomplete
University of New England
Armidale, NSW2015
BACHELOR OF ARTS - ANCIENT HISTORY & ENGLISH
Macquarie University
Sydney2008
Skills
- Clear communication skills
- Ability to use positive language
- Persuasive speaking skills
- Positive leader and role model
- Patient, caring and empathetic
- Relationship building and management
- Ability to meet and exceed targets
- Strong organisation and time management
- Immaculate personal presentation
- Typing speed of 80 WPM
- Proficient in computer systems inclusive of MS Office Suite
Affiliations
A motivated and hardworking professional with a strong career working in high level
administration, customer service, and business support. As an articulate and creative problem
solver I have the ability to prioritise and organise tasks effectively in fast-paced and dynamic
working environments. I am now looking to obtain an exciting and challenging new role that
will allow for personal and professional growth.
Timeline
Secondment - Public Patients in Private Hospitals
Tuggerah Lakes Private Hospital
03.2022 - 08.2022
ADMINISTRATION SUPERVISOR / RECEPTIONIST
Tuggerah Lakes Private Hospital
04.2019 - 09.2023
ADMINISTRATION OFFICER PART TIME
Wyong Hospital
06.2017 - 04.2019
BED ALLOCATIONS OFFICER PART TIME
Wyong Public Hospital
10.2013 - 03.2022
ADMINISTRATION OFFICER
HEALTH INFORMATION SERVICES, Gosford Hospital
06.2010 - 07.2015
ADMINISTRATION OFFICER
Liverpool Public Hospital Emergency Department
01.2002 - 06.2010
TEAM LEADER MERCHANT SERVICES
American Express Asian
09.1995 - 01.1998
GRADUATE DIPLOMA EDUCATION - incomplete
University of New England
BACHELOR OF ARTS - ANCIENT HISTORY & ENGLISH
Macquarie University
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