Alexandra Chevins
Campwin Beach,QLD
Summary
Local professional with strong organisational and time management skills, seeking to re-enter the workforce after having my first child. Experienced in retail, with a proven ability to enhance operational efficiency and customer satisfaction. Committed to contributing to company growth while further developing professional skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Client Care Administration
Clean Feeling
Mackay, Australia
01.2023 - 12.2023
- Assisting Directors/HR/Supervisors on day to day tasks
- Using Microsoft all packages
- Using software's including Xero, Deputy, Lighthouse, Adobe, Word, Xcel, Canva and google drive, slack and asana
- Answering phone/email enquiries from existing and potential clients
- Processing of Invoices
- Reconciling of accounts
- Accounts payable/receivable
- Collaborated with other departments within the organization to resolve customer issues.
- Ensured compliance with all applicable laws regarding the handling of confidential information.
- Interacted with clients to ensure satisfaction with services provided.
- Created reports for management on client feedback, trends, and usage data.
- Maintained accurate client records, ensuring confidentiality of sensitive information.
- Participated in team meetings discussing strategies for improving client relations.
- Assisted with the development of marketing materials for new products and services.
- Managed daily office operations including appointment scheduling, filing and recordkeeping.
- Developed and implemented procedures for responding to customer inquiries and resolving issues in a timely manner.
- Identified areas where processes could be improved based on customer feedback.
- Provided excellent customer service to clients, ensuring all inquiries were answered promptly and courteously.
- Performed administrative tasks such as creating documents, updating databases, preparing mailings.
- Utilised problem solving skills to address customer complaints quickly and effectively.
- Responded quickly to emails from clients seeking assistance or clarification.
- Established strong relationships with customers through attentive listening and effective communication.
Remote Administration Assistant - RTO
The Pharmacy Guild of Australia Queensland Branch
, Australia
12.2021 - 12.2022
- General Administration tasks
- Advising students/employers/schools and alike on current QLD and TAS government funded course options
- Managing student's enrolment process from commencement of course to completion or cancellation
- Issuing certificates/ statement of attainments
- Managing reports for EOM
- Resulting/cross checking trainer's marking using high attention to detail
- Performed general clerical duties such as photocopying, faxing, mailing and scanning documents.
- Created spreadsheets and maintained databases utilizing Microsoft Excel.
- Composed emails, letters and other correspondence on behalf of senior management team.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Proofread documents for accuracy before submission to supervisor or client.
- Utilized strong organizational skills to prioritize tasks efficiently while meeting deadlines.
- Provided assistance with special projects as assigned by management team.
Administration Officer - Full Time
The Drake Group
Brisbane, Australia
01.2020 - 12.2021
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Executed record filing system to improve document organization and management
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
- Maintained energy and enthusiasm in fast-paced environment
- Worked closely with Payroll to maintain optimum levels of communication to effectively and efficiently complete projects
Retail Store Manager - Full Time
Sacha Drake
Brisbane, Australia
01.2015 - 01.2020
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Assessed sales reports to identify and enhance sales performance
- Support inventory oversight and capitalize on emerging trends
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Trained team members in successful strategies to meet operational and sales targets
- Answered product questions with up-to-date knowledge of sales and store promotions
- Managed day-to-day staffing and handled scheduling for all store employees
- Submitted reports to senior management to aid in business decision-making and planning
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs
- Exceeded targets by building, directing and motivating high-performing sales team
Education
Diploma in Beauty Therapy -
College of Natural Beauty
QLD12-2009
High School Diploma -
All Hallows' School
Fortitude Valley, QLD01-2008
Skills
- Customer assistance
- Office administration knowledge
- Diary management
- Computer proficiency
- Time management
- Multitasking and prioritization
- Task management
- Attention to detail
- High accuracy
- Typing and keyboarding skills
- Independent work
- Strong work ethic
- Positive attitude
- Communication skills
References
References available upon request
Certification
- QLD driver's license and car
Timeline
Remote Client Care Administration
Clean Feeling
01.2023 - 12.2023
Remote Administration Assistant - RTO
The Pharmacy Guild of Australia Queensland Branch
12.2021 - 12.2022
Administration Officer - Full Time
The Drake Group
01.2020 - 12.2021
Retail Store Manager - Full Time
Sacha Drake
01.2015 - 01.2020
Diploma in Beauty Therapy -
College of Natural Beauty
High School Diploma -
All Hallows' School