Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alexandra Cowie

Melbourne,VIC

Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 3 years of experience to dynamic new position at STAX. And looking forward to incorporating skills from my business degree, to hit the ground running in this dynamic role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front End Supervisor

Ritchies IGA
10.2020 - Current
  • Respond to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitor cash drawers in 5 checkout stations to verify adequate cash supply.
  • Train and mentor team members on cashier tasks and encourage them to provide great customer service. And help enhance professional development and accountability in the workplace.
  • Develop and implement strategies to optimize store sales and profitability by using Facebook marketing tools.
  • Manage difficult customers and challenging situations to create a positive outcome.
  • Effectively allocate tasks during peak times to keep operations running smoothly and team members focused.

Education

Bachelor of Business (organisational Psychology)

Deakin University
Melbourne, VIC
2025

Diploma of Health

Latrobe University
Bundoora
06.2023

Year 12 Certificate -

Coburg High School
Coburg
11.2021

Skills

  • Staff Supervision
  • Opening and Closing Procedures
  • Refunds Exchanges and Adjustments
  • Customer Service Process Improvement
  • Time Management
  • Shift Checklists
  • Cash Handling and POS Operation
  • Communication skills

Certification

Responsible service of alcohol - 2022

First aid certificate – 2023

CPR certificate – 2022

Working with children's check – 2022

Police check - 2023

Timeline

Front End Supervisor

Ritchies IGA
10.2020 - Current

Bachelor of Business (organisational Psychology)

Deakin University

Diploma of Health

Latrobe University

Year 12 Certificate -

Coburg High School
Alexandra Cowie