Alexandra Cowie
Melbourne,VIC
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 3 years of experience to dynamic new position at STAX. And looking forward to incorporating skills from my business degree, to hit the ground running in this dynamic role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Ritchies IGA
10.2020 - Current
- Respond to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitor cash drawers in 5 checkout stations to verify adequate cash supply.
- Train and mentor team members on cashier tasks and encourage them to provide great customer service. And help enhance professional development and accountability in the workplace.
- Develop and implement strategies to optimize store sales and profitability by using Facebook marketing tools.
- Manage difficult customers and challenging situations to create a positive outcome.
- Effectively allocate tasks during peak times to keep operations running smoothly and team members focused.
Education
Bachelor of Business (organisational Psychology)
Deakin University
Melbourne, VIC2025
Diploma of Health
Latrobe University
Bundoora06.2023
Year 12 Certificate -
Coburg High School
Coburg11.2021
Skills
- Staff Supervision
- Opening and Closing Procedures
- Refunds Exchanges and Adjustments
- Customer Service Process Improvement
- Time Management
- Shift Checklists
- Cash Handling and POS Operation
- Communication skills
Certification
Responsible service of alcohol - 2022
First aid certificate – 2023
CPR certificate – 2022
Working with children's check – 2022
Police check - 2023
Timeline
Front End Supervisor
Ritchies IGA
10.2020 - Current
Bachelor of Business (organisational Psychology)
Deakin University
Diploma of Health
Latrobe University
Year 12 Certificate -
Coburg High School