Alexandra Czeneova
1 Monkey Mia Road, Monkey Mia,WA
Summary
Dedicated and service-orientated Front Office Attendant with a proven track record of providing exceptional guest experiences. Adept at ensuring the highest levels of guest satisfaction through exceptional communication and problem-solving skills. Possessing a strong commitment to creating a welcoming and efficient atmosphere, I excel at maintaining the highest standards of customer service and operational efficiency. With a keen attention to detail and a passion for exceeding guest expectations, I am adept at managing guest check-ins and check-outs, handling reservations, and ensuring the seamless flow of front desk operations. I am a reliable team player who thrives in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Attendant
RAC Monkey Mia Dolphin Resort
05.2021 - Current
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Provided guest assistance and recommendations for tourist attractions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered hotel phones with professionalism and directed calls appropriately.
Front Office Attendant
RAC Karri Valley Resort
01.2021 - 04.2021
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Provided guest assistance and recommendations for tourist attractions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
All Rounder
Banyan Tree Caravan Park
08.2020 - 12.2020
- General reception duties; check-in and out customers, phone reservations.
- Cleaning of amenities and communal areas.
- Housekeeping of 10 holiday cabins.
- General and garden maintenance around all the areas of the park.
- Papering and serving food and drinks.
- Taking orders from customers.
- Operating a point-of-sale and EFTPOS machine.
- Clearing up used dishes and cutlery from tables and wiping them down, ready to reset.
- Cleaning and maintaining service area to food safety standards.
Education
Diploma - Leadership And Management
Salford College
Adelaide, SA09.2019
Diploma - Business Management
Salford College
Adelaide, SA07.2018
Bachelor in Management - Business Management
Economics And Enterprise Management
Bratislava, Slovakia08.2015
Skills
- Reservation Procedures
- Time Management
- Valid Driver's License
- Guest Interaction
- Hot
- Administrative Support
- Verbal and Written Communication
- Dedicated Team Player
- Microsoft Office
- Strong Interpersonal Skills
- Employee Training
- Concierge Assistance
Certification
RSA (Responsible Service of Alcohol)
Languages
Hungarian
Native or Bilingual
Slovak
Full Professional
English
Full Professional
Czech
Limited Working
Spanish
Elementary
Timeline
Front Office Attendant
RAC Monkey Mia Dolphin Resort
05.2021 - Current
Front Office Attendant
RAC Karri Valley Resort
01.2021 - 04.2021
All Rounder
Banyan Tree Caravan Park
08.2020 - 12.2020
Diploma - Leadership And Management
Salford College
Diploma - Business Management
Salford College
Bachelor in Management - Business Management
Economics And Enterprise Management
RSA (Responsible Service of Alcohol)
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