Susan Marinho
Monterey,NSW
Summary
I am a hands on, experienced worker who caring for patients is always number one priority. Great communication skills, kindness, patience and being emotionally supportive are also some of my top skills. I am committed to enhancing patient care by ensuring a compassionate, efficient experience for patients throughout their healthcare journey. I am committed to providing patients with the best care and always being reliable when working as a team and individually to ensure patients are being treated in the best possible way.
Overview
22
22
years of professional experience
Work History
Administration Team Leader in Urology
Prince of Wales Hospital
02.2020 - Current
- Supervise 2 admin staff, training employees, ordering, admissions, scheduling patient bookings, fixing errors in IPM, EMR, Surginet, Powerchart, and creating and combining files.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Administration
Prince of Wales Hospital
10.2017 - 02.2020
- Admission patient bookings, scheduling using EMR, outpatient check-in, outpatient clinic bookings, children scheduling and admission, creating and combining files.
- Improved administration by streamlining processes and implementing efficient communication systems.
- Assisted with network administration tasks.
- Increased patient satisfaction with compassionate care during my administration roles
- Streamlined benefits administration processes for improved efficiency and accuracy.
- Provided proactive, high quality client service and administration.
Administration
IMMEX MEDICAL PRACTICE
10.2014 - 10.2017
- Customer service, telephoning and interacting with clients, booking and organizing pre-employments, finalizing results by liaising with doctors, sending results to clients, and filing.
- Improved administration by streamlining processes and implementing efficient communication systems.
- Provided proactive, high quality client service and administration.
Supervisor
Qantas Club at Terminal 3 Sydney Domestic Airport
11.2002 - 09.2014
- Roster management, supervising, stocktake, ordering, approving invoices, training staff on products, policies, and procedures, and liaising with senior management.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
Working with Children's Police Check -
NSW Tafe
10.2023
First Aid and CPR Course - First Aid
TD Training Desk
06.2022
Certificate IV in Hospitality (Supervision) - THH42602 - Hospitality Administration And Management
NSW Tafe
01.2009
Certificate III in Hospitality (Operations) - THH33002 -
NSW Tafe
01.2007
Responsible Service of Alcohol – RSA -
NSW Tafe
01.2006
Certificate II Security Operations - Security Services Administration And Management
Allies Security Services Pty, Ltd
01.2006
Certificate III in Tourism (International Retail Travel Sales) – THT30302 at credit level - Tourism And Travel Marketing
NSW Tafe
01.2005
Skills
- Admin Team Leader in Prince of Wales Hospital from 03/01/20 to current
- Administration in Prince of Wales Hospital for 01/01/19 to 02/01/20
- Administration in Immex Practice for 10/01/12 to 10/01/18
- More than 10 years experience in Qantas Club from 11/01/02 to 11/01/12
- More than 11-year experience in restaurants and hospitality industry
- Friendly, passionate caring, kind and patient
- Strong experience providing customer service and working with and leading customer service teams
- Dealing with customer complaints in a positive and efficient way
- Team Building/Training/Supervision
- Honest, reliable and good listening skills
- Hardworking, fast learning
- Attention to detail
- Able to work individually or in a team environment
- Flexible and adaptable
- Reliable and disciplined
- Organisational Skills
- Able to communicate with diverse groups of people
- Eager to learn new skills and expand knowledge
- Able to work unsupervised
- Strong communication skills
- Decision-making capabilities
Careerobjectives - Summary
I have gained valuable experience in interacting with patients during their most vulnerable moments. I am always passionate and caring, ensuring their treatment is achieved as quickly as possible. I am hands-on and committed to delivering the best care to fulfill all our patients' needs consistently. I also go above and beyond for patients and do everything I can to help them when they are in need.
References
- Maria Pais, Nursing Manager of Urology, 9382 4336
- Maurice Loughlin, Nursing Manager of Lithotripsy in Urology, 0412 149 524
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Administration Team Leader in Urology
Prince of Wales Hospital
02.2020 - Current
Administration
Prince of Wales Hospital
10.2017 - 02.2020
Administration
IMMEX MEDICAL PRACTICE
10.2014 - 10.2017
Supervisor
Qantas Club at Terminal 3 Sydney Domestic Airport
11.2002 - 09.2014
Working with Children's Police Check -
NSW Tafe
First Aid and CPR Course - First Aid
TD Training Desk
Certificate IV in Hospitality (Supervision) - THH42602 - Hospitality Administration And Management
NSW Tafe
Certificate III in Hospitality (Operations) - THH33002 -
NSW Tafe
Responsible Service of Alcohol – RSA -
NSW Tafe
Certificate II Security Operations - Security Services Administration And Management
Allies Security Services Pty, Ltd
Certificate III in Tourism (International Retail Travel Sales) – THT30302 at credit level - Tourism And Travel Marketing
NSW Tafe
Similar Profiles
Lok Man LiLok Man Li
Registered Nurse, Endoscopy at Hospital Authority Prince Wales HospitalRegistered Nurse, Endoscopy at Hospital Authority Prince Wales Hospital
Ka Ho WongKa Ho Wong
Registered Nurse at Hospital Authority - Prince of Wales HospitalRegistered Nurse at Hospital Authority - Prince of Wales Hospital
Maitri TiwariMaitri Tiwari
Registered Nurse - Emergency Department at Prince of Wales HospitalRegistered Nurse - Emergency Department at Prince of Wales Hospital
Tsz Tsun MokTsz Tsun Mok
Resident (Higher Physician Trainee) at Department of Medicine and Therapeutics (Neurology), Prince of Wales HospitalResident (Higher Physician Trainee) at Department of Medicine and Therapeutics (Neurology), Prince of Wales Hospital
Michelle CookMichelle Cook
Senior Travel Sales Consultant at Flight Centre Sydney international AirportSenior Travel Sales Consultant at Flight Centre Sydney international Airport