Summary
Overview
Work History
Skills
Certificate III in Real Estate Practice
Finalist for Property Manager of the Year 2023
Referee
Timeline
Generic

Alexandra Fetch

Summary

Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Property Manager

Richardson & Wrench Blacktown
04.2022 - Current
  • Liaise with landlords and tenants on a daily basis.
  • Liaise with tradespeople on behalf of landlords.
  • Monitored tenant behaviour and implemented corrective action to maintain order in assigned properties.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Handled tenant complaints promptly and appropriately.
  • Conducted routine inspections and co-ordinated all repairs on behalf of the landlord.
  • Completed final inspections after tenant vacated.
  • Monitored timely receipt and reconciliation of rent collections in accordance with Landlord instructions and in keeping with Agent obligations under the Residential Tenancies Act.
  • Arrears management.
  • Diary management.
  • General office duties.


Sales Co-ordinator

Richardson & Wrench Blacktown
11.2017 - 04.2022
  • Kept detailed records of sales and customer information in CRM software, updating database regularly.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Compiled client profiles and entered information into operating system.
  • Reduced errors during sales and service processes by devising and deploying template responses.
  • Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimise communication.
  • Prepare for yearly audits of all sales files to comply with NSW Fair Trading and Australian Taxation Office.

Customer Service Supervisor

Woolworths
10.2010 - 11.2017
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Monitored front areas so that questions could be promptly addressed.
  • Prepared staff rosters and daily reports to the store manager.

Skills

  • Knowledge of NSW Real Estate Laws
  • Negotiation capabilities
  • Codes and Regulations
  • Administrative Leadership
  • Effective Planning
  • Exceptional Oral and Written Communication Skills
  • Manage Rentals
  • Co-ordinate Documents
  • Microsoft Office
  • Tenant and Owner relationships

Certificate III in Real Estate Practice

Obtained from REET (Real Estate Education & Training) - 2017

Finalist for Property Manager of the Year 2023

Recognised within the R&W network as 1 of 4 finalists.

Referee

Sheridan Sandiford -

Director of Property Management - Richardson & Wrench Blacktown

0422 226 481

Timeline

Property Manager

Richardson & Wrench Blacktown
04.2022 - Current

Sales Co-ordinator

Richardson & Wrench Blacktown
11.2017 - 04.2022

Customer Service Supervisor

Woolworths
10.2010 - 11.2017

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Alexandra Fetch