ALEXANDRA GEROSTAMOULOS
Balwyn,VIC
Summary
I am a versatile Practice Manager with a background in healthcare administration. My experience includes managing daily operations, improving workflow efficiency, and developing effective patient care strategies. My strengths include strong leadership abilities and proficiency in medical billing processes and streamlining operational procedures. My communication skills and compassion, along with patient rapport, are exemplary.
Overview
15
15
years of professional experience
Work History
Practice Manager
Mr Charles Han- Urological Surgeon
02.2018 - Current
Volunteer
Friends for Good
Melbourne, VIC
04.2023 - 07.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Demonstrated strong listening skills when interacting with callers over the phone.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Personal Assistant/Practice Manager
The Royal Children’s Hospital Private Suites
Parkville
01.2014 - 02.2018
- - Coordinate professional and personal schedules for Associate Professor Robert Berkowitz, managing travel arrangements. - Oversee all patient services, including client communication, new referrals, and consulting list management. - Handle financial operations such as banking, claims submissions, and account reconciliation. - Ensure compliance with OHS and privacy obligations, liaising with patients and their guardians to secure timely consent.
Specialist Clinics Coordinator
The Royal Children’s Hospital – Specialist Clinics
Parkville
04.2013 - 01.2014
- - Managed administrative support and staff relationships, ensuring effective communication and service delivery. - Monitored departmental KPIs and coordinated management meetings, providing analytical data to department heads. - Led staff training and professional development initiatives, enhancing team performance and compliance with healthcare regulations.
Acting Team Leader
The Royal Children’s Hospital – Specialist Clinics
Parkville
05.2012 - 04.2013
- - Assisted in managing daily operations of a high-volume specialist clinic, providing support to clinicians and administrative staff. - Maintained patient care quality through effective liaison with GPs and specialists and overseeing billing procedures. - Coordinated team meetings and managed clinic waiting lists, enhancing operational efficiency.
Administration Officer
BreastScreen Victoria - BreastScreen Registry
Carlton
05.2009 - 05.2012
- - Processed appointment data for over 40 clinics, managing scheduling and responding to client queries. - Collaborated with senior administration staff to streamline operations and training for new team members. - Ensured efficient communication through phone and email correspondence, improving service delivery.
Education
Certificate IV in Health and Administration -
Graduate Business School
Parkville, Victoria12.2012
Skills
- Referral management
- Practice Management
- Workflow efficiency
- Staff Development
- Records Management
- Workflow Management
- Continuous Improvement
Professionalreferences
- Associate Professor Robert Berkowitz, Paediatric Otolaryngologist, The Royal Children’s Hospital, 0419 106 155, robert.berkowitz@rch.org.au
- Dr. Philip Michael, Ear Nose and Throat, Rhinology and Facial Plastic Surgeon, Cabrini Hospital, 0468 756 960, philip.michael@me.com
- Mrs. Pauline Contatore, Contact Centre Coordinator, Specialist Clinics, The Royal Children’s Hospital, 0438 433 336, pauline.contatore@rch.org.au
Timeline
Volunteer
Friends for Good
04.2023 - 07.2024
Practice Manager
Mr Charles Han- Urological Surgeon
02.2018 - Current
Personal Assistant/Practice Manager
The Royal Children’s Hospital Private Suites
01.2014 - 02.2018
Specialist Clinics Coordinator
The Royal Children’s Hospital – Specialist Clinics
04.2013 - 01.2014
Acting Team Leader
The Royal Children’s Hospital – Specialist Clinics
05.2012 - 04.2013
Administration Officer
BreastScreen Victoria - BreastScreen Registry
05.2009 - 05.2012
Certificate IV in Health and Administration -
Graduate Business School
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