Alexandra Gibson
Hobart
Overview
6
6
years of professional experience
Work History
Airline Customer Service Agent
Swissport
Hobart
10.2022 - Current
- Employed by Swissport at Hobart International Airport, contracted with Qantas, Jetstar, Air New Zealand and Rex.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Work in a professional environment at a busy airport, providing customer service to a range of customers
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
Waitress
Tasmanian Golf Course
11.2021 - 03.2024
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served high customer volumes during special events, nights, and weekends.
Pharmacy Assistant
Chemist Warehouse
12.2021 - 07.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Answered questions regarding medication instructions and usage.
Crew member
McDonalds
Hobart, TAS
08.2018 - 09.2021
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
Education
Catherine McAuley College
11.2020
Skills
- Customer Relations
- Airline Policies
- Stress Tolerance
- Exceptional communication
- Travel documentation
- Customer Service
- Critical Thinking
- Problem-Solving
References
- Georgina Richardson, Jetstar Supervisor, Swissport, Hobart International Airport. Mobile: 0459158535
- Gerard Hanks, Operations Manager, Tasmania Golf Club. Mobile: 0407095841
Timeline
Airline Customer Service Agent
Swissport
10.2022 - Current
Pharmacy Assistant
Chemist Warehouse
12.2021 - 07.2022
Waitress
Tasmanian Golf Course
11.2021 - 03.2024
Crew member
McDonalds
08.2018 - 09.2021
Catherine McAuley College