ALEXANDRA GOTERA
Newcastle,NSW
Summary
I´m a committed person, dedicated an adaptable professional with a strong work ethic, proactive attitude fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and service.
Overview
16
16
years of professional experience
Work History
COMMERCIAL ADVISOR / BACKOFFICE AGENT
Teleperformance
Medellin, Colombia
02.2023 - 08.2023
- Manage customer inquiries, concerns, and complaints
- Uphold strict confidentiality of sensitive user data
- Execute financial adjustments in compliance with company policies.
COMMERCIAL ADVISOR
Teleperformance
Medellín, Colombia
09.2022 - 11.2022
- Deliver agile and effective client solutions
- Provide tailored advice & care
- Ensure high-quality service.
COMMERCIAL ADVISOR
Webhelp
Medellín, Colombia
12.2020 - 09.2022
- Verify national and international documents avoiding fraud in the system
- Efficient with high-quality output
- Identify cases of fraud and alert the team for reporting
- Maintain discretion and caution of sensitive data of platform users.
ADMINISTRATIVE ASSISTANT / OFFICE MANAGER
Ingefe SAS
Medellín, Colombia
05.2019 - 10.2020
- Customer service for clients and suppliers
- Budgeting
- Billing and petty cash control
- Documentation and file control.
ASSISTANT PURCHASING MANAGER
Agrosuministros De Colombia SAS
Medellín, Colombia
07.2018 - 05.2019
- Prepare accurate and competitive quotes and purchase orders, improving profitability
- Demonstrated organizational skills as a Warehouse Assistant, supervising inventory control
- Coordination of dispatch and shipment of merchandise.
ADMINISTRATIVE ASSISTANT / ASSISTANT OFFICE MANAGER
Medical Office Madre Emilia De San Jose
Maracaibo, Venezuela
01.2014 - 12.2017
- Manage medical records organization and file control
- Coordinate and scheduled medical appointments
- Manage billing documentation
- Handle minor cash management tasks.
PLANNING AND DEVELOPMENT ANALYST
CA DIARIO PANORAMA / Daily Panorama
Maracaibo, Venezuela
10.2010 - 06.2011
- Manage Training needs Analysis
- Manage logistics to execution of training events and activities
- Strategized and planned personnel training to align with organizational goals
- Manage performance evaluations to assess employee development and identify improvement areas
- Manage the study subsidy procedures for employees, promoting continuous education.
HUMAN RESOURCES GENERALIST / RECRUITER
SUMINCA (DR. Jose Gregorio University Outsourcing)
Maracaibo, Venezuela
01.2009 - 12.2009
- Spearhead full-cycle recruitment
- Manage Induction Programs for employee onboarding
- Compile and analyzed employee turnover
- Coordinate and supervise the university's Work Scholarship program, fostering academic and professional growth.
HUMAN RESOURCES GENERALIST / RECRUITER
Dr. Jose Gregorio Hernandez University
Maracaibo, Venezuela
01.2008 - 12.2008
- Spearhead full-cycle recruitment
- Manage Induction Programs for employee onboarding
- Compile and analyzed employee turnover reports
- Manage uniform inventory and facilitated payroll adjustments for uniform issuance
- Coordinate and supervise the university's Work Scholarship (PASES) program, fostering academic and professional growth.
Education
TEACHING FOR HIGHER EDUCATION DIPLOMA -
Zulia University
Maracaibo01.2005
INDUSTRIAL RELATIONSHIP (RRHH) -
Dr Rafael Belloso Chacin University
Maracaibo01.2003
Skills
- Time Management
- Change Management
- Compromise
- Team Managment
- Customer Orientation
- Achievement Orientation
- Strategic vision
- Analytical thinking
- Empathy
- Organization and planning
Personal Information
Title: HUMAN RESOURCES OFFICER / HUMAN RESOURCES MANAGER
References
References available upon request
Languages
Spanish
First Language
English
Intermediate
B1
Timeline
COMMERCIAL ADVISOR / BACKOFFICE AGENT
Teleperformance
02.2023 - 08.2023
COMMERCIAL ADVISOR
Teleperformance
09.2022 - 11.2022
COMMERCIAL ADVISOR
Webhelp
12.2020 - 09.2022
ADMINISTRATIVE ASSISTANT / OFFICE MANAGER
Ingefe SAS
05.2019 - 10.2020
ASSISTANT PURCHASING MANAGER
Agrosuministros De Colombia SAS
07.2018 - 05.2019
ADMINISTRATIVE ASSISTANT / ASSISTANT OFFICE MANAGER
Medical Office Madre Emilia De San Jose
01.2014 - 12.2017
PLANNING AND DEVELOPMENT ANALYST
CA DIARIO PANORAMA / Daily Panorama
10.2010 - 06.2011
HUMAN RESOURCES GENERALIST / RECRUITER
SUMINCA (DR. Jose Gregorio University Outsourcing)
01.2009 - 12.2009
HUMAN RESOURCES GENERALIST / RECRUITER
Dr. Jose Gregorio Hernandez University
01.2008 - 12.2008
TEACHING FOR HIGHER EDUCATION DIPLOMA -
Zulia University
INDUSTRIAL RELATIONSHIP (RRHH) -
Dr Rafael Belloso Chacin University
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