ALEXANDRA GOURLAY
Brisbane,QLD
Summary
At New Farm Confectionery, I have a proven track record of optimizing operations and boosting productivity through strategic problem-solving and efficient inventory management. By fostering a collaborative and performance-driven team culture, I consistently deliver excellence in quality management. My proactive approach has led to significant reductions in waste and measurable improvements in operational efficiency
Overview
3
3
years of professional experience
1
1
Certification
Work History
Warehouse Manager
New Farm Confectionery
Windsor
02.2024 - Current
- Manage day-to-day operations of dispatch and packaging teams, ensuring efficient workflow, performance optimization, and strict quality control to meet production goals
- Regularly update BOMs and manage the inventory system to maintain accurate stock levels, track materials usage, and streamline procurement processes
- Develop and manage weekly schedules for a 15-person team, effectively balancing workload distribution, resource allocation, and staffing requirements
- Direct daily operations to maximize productivity, ensuring that KPIs and business goals are consistently met
- Oversee and approve employee timesheets, ensuring accurate tracking of hours worked, compliance with company policies, and timely payroll processing
- Coordinate the movement of goods between the kitchen and warehouse, ensuring accurate and timely deliveries to support operational needs
- Manage driver operations, including efficient route planning, performance tracking, and maintaining safety standards for all delivery processes
- Conduct monthly inventory counts and audits to ensure the accuracy of stock records and prevent discrepancies in inventory management
Conference Operator
Chorus Call
Brisbane City
09.2023 - 02.2024
- Perform opening duties, including setting up daily calls, rostering staff, and conducting comprehensive system and website checks to ensure smooth operations
- Host and monitor teleconferences for ASX-listed organizations and private clients, ensuring a seamless experience and troubleshooting any issues as they arise
- Introduce and moderate company announcements with a calm, professional phone manner, ensuring clarity and effective communication
- Facilitate investor relations announcements and annual general meetings, providing clear direction and managing the flow of information
- Communicate effectively with onsite technicians and client representatives during live events, ensuring all technical and operational aspects run smoothly
- Utilize data entry skills and meticulous attention to detail to schedule and book client conference calls in accordance with individual preferences and booking requirements
- Monitor multiple international conference bridges, ensuring consistent audio quality, resolving any technical issues, and maintaining call stability
- Create and format HTML web pages using Komodo to facilitate participant pre-registration, ensuring clear, user-friendly interfaces
- Facilitate pre-recorded sessions and manage the editing of post-conference recordings, ensuring content is polished and ready for distribution
Administration Officer / Legal Support Officer
Department of Justice & Attorney General
Brisbane City
02.2023 - 08.2023
- Collaborate with legal officers to support prosecutions, providing critical assistance throughout case preparation and proceedings
- Document and track interactions, including court note-taking, conferences, and other key communications, ensuring accurate records are maintained
- Coordinate conferences for legal officers and Crown Prosecutors, facilitating effective communication and collaboration between all parties
- Assist with file management, including opening and generating case files, ensuring all relevant information is properly documented and accessible
- Utilize various government systems, including E-docs, Visualfiles, and RM, to manage and organize case files and sensitive documents
- Oversee Mail Registry inbox, processing incoming correspondence and updating shared Excel files to maintain accurate records
- Process and facilitate the transfer of files and IT equipment across Queensland, ensuring timely and secure distribution
- Receive, sort, and open incoming mail, generating daily mailing statements to track and report on correspondence
Administration Assistant
Microhire
Willawong
06.2022 - 02.2023
- Process supplier invoices, ensuring accurate entry and timely submission for payment
- Reconcile supplier statements, business credit cards, expense forms, petty cash, and purchase orders, ensuring all records align with financial data
- Manage the ordering of office and bathroom supplies, coordinating national ordering of monthly consumables to meet business needs
- Facilitate travel arrangements, including booking flights, accommodations, and coordinating logistics for company travel requirements
- Administer company fuel cards, e-tags, and reporting, ensuring proper tracking and usage of resources
- Oversee company fleet management, including vehicle registration, maintenance, and the resolution of fines or penalties
- Provide administrative support to the Group General Manager, handling tasks and ensuring smooth operations across various departments
- Assist with customer calls and entry-level sales inquiries, delivering timely and professional responses to client requests
- Support the production IT team with Long-Term Hire inquiries, transfers, and equipment collections, ensuring smooth operations
- Assist with acquiring supplier quotes, generating purchase orders, and facilitating approval processes to streamline procurement
Education
Certificate III -
Financial Services
05.2020
Skills
- Effective verbal and written communication skills
- Proactive and solution-oriented approach
- Advanced technical skills
- Performance-driven and results-focused
- Strong attention to detail
- Focus on waste reduction and efficiency
- Strategic problem-solving abilities
- Proficient in employee scheduling
- Shipping and receiving coordination
- Production waste control
- Proficient in Xero, MYOB, Cin7, Shopify, and Shippit
- Hiring and training processes
- Effective inventory management
- Preparation of reports and professional correspondence
- Streamlined workflow coordination
- Comprehensive Production Planning Skills
- Ability to coach and motivate team members
- Collaborative, teamwork mindset
- Commitment to Quality Management Practices
Certification
- First Aid Certified
References
References available upon request.
Timeline
Warehouse Manager
New Farm Confectionery
02.2024 - Current
Conference Operator
Chorus Call
09.2023 - 02.2024
Administration Officer / Legal Support Officer
Department of Justice & Attorney General
02.2023 - 08.2023
Administration Assistant
Microhire
06.2022 - 02.2023
Certificate III -
Financial Services