Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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ALEXANDRA GOURLAY

Brisbane,QLD

Summary

At New Farm Confectionery, I have a proven track record of optimizing operations and boosting productivity through strategic problem-solving and efficient inventory management. By fostering a collaborative and performance-driven team culture, I consistently deliver excellence in quality management. My proactive approach has led to significant reductions in waste and measurable improvements in operational efficiency

Overview

3
3
years of professional experience
1
1
Certification

Work History

Warehouse Manager

New Farm Confectionery
Windsor
02.2024 - Current
  • Manage day-to-day operations of dispatch and packaging teams, ensuring efficient workflow, performance optimization, and strict quality control to meet production goals
  • Regularly update BOMs and manage the inventory system to maintain accurate stock levels, track materials usage, and streamline procurement processes
  • Develop and manage weekly schedules for a 15-person team, effectively balancing workload distribution, resource allocation, and staffing requirements
  • Direct daily operations to maximize productivity, ensuring that KPIs and business goals are consistently met
  • Oversee and approve employee timesheets, ensuring accurate tracking of hours worked, compliance with company policies, and timely payroll processing
  • Coordinate the movement of goods between the kitchen and warehouse, ensuring accurate and timely deliveries to support operational needs
  • Manage driver operations, including efficient route planning, performance tracking, and maintaining safety standards for all delivery processes
  • Conduct monthly inventory counts and audits to ensure the accuracy of stock records and prevent discrepancies in inventory management

Conference Operator

Chorus Call
Brisbane City
09.2023 - 02.2024
  • Perform opening duties, including setting up daily calls, rostering staff, and conducting comprehensive system and website checks to ensure smooth operations
  • Host and monitor teleconferences for ASX-listed organizations and private clients, ensuring a seamless experience and troubleshooting any issues as they arise
  • Introduce and moderate company announcements with a calm, professional phone manner, ensuring clarity and effective communication
  • Facilitate investor relations announcements and annual general meetings, providing clear direction and managing the flow of information
  • Communicate effectively with onsite technicians and client representatives during live events, ensuring all technical and operational aspects run smoothly
  • Utilize data entry skills and meticulous attention to detail to schedule and book client conference calls in accordance with individual preferences and booking requirements
  • Monitor multiple international conference bridges, ensuring consistent audio quality, resolving any technical issues, and maintaining call stability
  • Create and format HTML web pages using Komodo to facilitate participant pre-registration, ensuring clear, user-friendly interfaces
  • Facilitate pre-recorded sessions and manage the editing of post-conference recordings, ensuring content is polished and ready for distribution

Administration Officer / Legal Support Officer

Department of Justice & Attorney General
Brisbane City
02.2023 - 08.2023
  • Collaborate with legal officers to support prosecutions, providing critical assistance throughout case preparation and proceedings
  • Document and track interactions, including court note-taking, conferences, and other key communications, ensuring accurate records are maintained
  • Coordinate conferences for legal officers and Crown Prosecutors, facilitating effective communication and collaboration between all parties
  • Assist with file management, including opening and generating case files, ensuring all relevant information is properly documented and accessible
  • Utilize various government systems, including E-docs, Visualfiles, and RM, to manage and organize case files and sensitive documents
  • Oversee Mail Registry inbox, processing incoming correspondence and updating shared Excel files to maintain accurate records
  • Process and facilitate the transfer of files and IT equipment across Queensland, ensuring timely and secure distribution
  • Receive, sort, and open incoming mail, generating daily mailing statements to track and report on correspondence

Administration Assistant

Microhire
Willawong
06.2022 - 02.2023
  • Process supplier invoices, ensuring accurate entry and timely submission for payment
  • Reconcile supplier statements, business credit cards, expense forms, petty cash, and purchase orders, ensuring all records align with financial data
  • Manage the ordering of office and bathroom supplies, coordinating national ordering of monthly consumables to meet business needs
  • Facilitate travel arrangements, including booking flights, accommodations, and coordinating logistics for company travel requirements
  • Administer company fuel cards, e-tags, and reporting, ensuring proper tracking and usage of resources
  • Oversee company fleet management, including vehicle registration, maintenance, and the resolution of fines or penalties
  • Provide administrative support to the Group General Manager, handling tasks and ensuring smooth operations across various departments
  • Assist with customer calls and entry-level sales inquiries, delivering timely and professional responses to client requests
  • Support the production IT team with Long-Term Hire inquiries, transfers, and equipment collections, ensuring smooth operations
  • Assist with acquiring supplier quotes, generating purchase orders, and facilitating approval processes to streamline procurement

Education

Certificate III -

Financial Services
05.2020

Skills

  • Effective verbal and written communication skills
  • Proactive and solution-oriented approach
  • Advanced technical skills
  • Performance-driven and results-focused
  • Strong attention to detail
  • Focus on waste reduction and efficiency
  • Strategic problem-solving abilities
  • Proficient in employee scheduling
  • Shipping and receiving coordination
  • Production waste control
  • Proficient in Xero, MYOB, Cin7, Shopify, and Shippit
  • Hiring and training processes
  • Effective inventory management
  • Preparation of reports and professional correspondence
  • Streamlined workflow coordination
  • Comprehensive Production Planning Skills
  • Ability to coach and motivate team members
  • Collaborative, teamwork mindset
  • Commitment to Quality Management Practices

Certification

  • First Aid Certified

References

References available upon request.

Timeline

Warehouse Manager

New Farm Confectionery
02.2024 - Current

Conference Operator

Chorus Call
09.2023 - 02.2024

Administration Officer / Legal Support Officer

Department of Justice & Attorney General
02.2023 - 08.2023

Administration Assistant

Microhire
06.2022 - 02.2023

Certificate III -

Financial Services

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ALEXANDRA GOURLAY