Alexandra Grace
Gold Coast
Summary
Dynamic professional with a proven track record at Artesian Hospitality, excelling in document management and team leadership. Adept at enhancing operational efficiency and fostering strong vendor relationships. Recognized for strategic thinking and adaptability, consistently delivering exceptional service and resolving complex issues to elevate customer satisfaction. Resourceful Assistant Food and Beverage Manager, recognized for high productivity levels and ability to complete tasks efficiently. Skilled in inventory management, staff training, and customer service, ensuring smooth operations within fast-paced environments. Excel at communication, teamwork, and problem-solving, contributing to enhanced guest satisfaction and operational success. Dependable kitchen hand with a background in the fast-paced food service industry. Experience includes maintaining the cleanliness of the kitchen, assisting in food preparation, and adhering to health and safety regulations. Strengths are adaptability, efficient multitasking, and strong teamwork skills. Previous work has left a mark by improving kitchen workflow efficiency and upholding high-quality hygiene standards. Safety-minded and caring with personality, organizational skills, and attention to detail to care for children of different ages. Reliable individual with flexible schedule and desire to help children reach full potential.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist Administrator/Executive Personal Assi
Artesian Hospitality
Surfers Paradise
06.2024 - 10.2025
- Performed data entry and other administrative tasks to support departments.
- Interpreted and explained work procedures and policies to brief staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Contracted with vendors and liaised with building management to schedule office equipment or facility repairs.
- Maintained office supply inventory and placed orders to meet demand.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Maintained reception area cleanliness and tidiness.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Organized and scheduled office events, meetings, and conferences, including logistics and attendee management.
- Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Resolved customer complaints or answered customers' questions.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Created presentations using Microsoft Office software applications.
- Managed the distribution of incoming mail, faxes, and packages.
- Facilitated smooth communication between staff and senior management through diligent message delivery.
- Responded promptly to emails from customers and other departments within the organization.
Assistant Barista
Zarraffas
Runaway Bay
07.2023 - 03.2025
- Provided excellent customer service by greeting patrons upon arrival and addressing their inquiries in a timely manner.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Stocked customer service stations with paper products or beverage preparation items.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Managed cash register and processed transactions with accuracy and integrity.
- Implemented feedback from customers to improve service quality and menu offerings.
- Adhered to all food safety standards while preparing drinks for customers.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
Private Babysitter
Private Employer
Pheonix
01.2025 - 02.2025
- Read stories and played alphabet games to promote early literacy.
- Organized various activities, games, crafts and outings to keep children entertained.
- Monitored developmental milestones such as crawling, walking, talking.
- Changed diapers and potty trained toddlers.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Maintained a safe environment by supervising all activities closely.
- Monitored children's safety and well-being to prevent accidents and falls.
- Responsibly watched children while parents were out.
- Performed light housekeeping duties related to childcare such as tidying up toys or washing dishes used during meal preparation.
- Provided meals, snacks and drinks for children according to parents' instructions.
Assistant Food and Beverage Manager
3 Kings Pizza
Surfers Paradise
01.2022 - 12.2022
- Analyzed financial data to ensure profitability of operations.
- Monitored food quality control procedures to ensure high standards of product.
- Trained new employees to perform duties.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Provided exceptional customer service to guests in a timely and efficient manner.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed effective cost-saving measures to reduce expenses without sacrificing quality or service.
- Coordinated staff schedules and assigned tasks to ensure efficient workflow.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Resolved problems or concerns to satisfaction of involved parties.
- Ensured compliance with all health, safety, and sanitation regulations.
- Performed administrative duties such as filing paperwork, creating purchase orders.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Kitchen Hand/Restaurant Waiter
Village Cafe
Paradise Point
06.2021 - 06.2022
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Inspected kitchen equipment for proper functioning before use.
- Provided customer service when necessary, addressing inquiries and ensuring satisfaction.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Stored food in designated containers and storage areas to prevent spoilage.
- Assisted in the preparation of meal ingredients, including measuring, weighing, and mixing.
- Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Cleaned and sanitized utensils, dishes or silverware.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
- Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Followed all health code guidelines when handling food items.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
High School Diploma -
Cairns Distance Education
Cairns 11-2022
Skills
- Document management
- Multi-line phone operation
- Reception management
- Strategic thinking
- Staff supervision
- Time management
- Team leadership
- Adaptability and flexibility
- Team motivation
- Cooking equipment maintenance
- Food safety
- Ingredient slicing
- Positive attitude
- Health code compliance
- Kitchen operations
- Meal preparation support
- Dishwashing expertise
- Complex Problem-solving
- Cooking techniques
- Cooking
Accomplishments
- Public Speaking Awards
- College Academic Award
- Swimming age champion
- Runaway Bay Swim Squad State Training Program
- Broadwater Premier Netball Team Division A Winners
Affiliations
- Running Club
- Touch Football
- Skin care and makeup
- Art
- Piano lessons
- Reading/ Research
- Cooking
- Pilates
- Travel
Certification
- Queensland Drivers License
Languages
English
Professional
References
References available upon request.
Timeline
Private Babysitter
Private Employer
01.2025 - 02.2025
Receptionist Administrator/Executive Personal Assi
Artesian Hospitality
06.2024 - 10.2025
Assistant Barista
Zarraffas
07.2023 - 03.2025
Assistant Food and Beverage Manager
3 Kings Pizza
01.2022 - 12.2022
Kitchen Hand/Restaurant Waiter
Village Cafe
06.2021 - 06.2022
High School Diploma -
Cairns Distance Education
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