Summary
Overview
Work History
Education
Skills
Volunteer Work & Community Involvement
Websites
Timeline
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Alexandra Green

Alexandra Green

Townsville,Australia

Summary

I am a well-presented, friendly, and helpful professional with a proven track record in customer service, technical support and sales. I excel in KPI achievement, problem resolution, and team collaboration. I recently submitted my final assessments for my Certificate IV in Real Estate Practice with REIQ and am awaiting final marking and statement of attainment to register my license, eager to apply my skills in the real estate industry.

Overview

15
15

Years of customer service

Work History

Business Complex Customer Service

Telstra
Townsville, QLD
09.2023 - Current
  • Consistently met KPIs for compliance, first-call resolution, customer satisfaction surveys, and average call handling time.
  • Provided technical support by troubleshooting various networking issues for end users.
  • Answered customer inquiries, delivering accurate information on products and services.
  • Maintained comprehensive records of customer interactions, transactions, and comments.
  • Resolved customer complaints efficiently, ensuring satisfaction.
  • Collaborated with other departments to resolve complex issues and meet customer needs.
  • De-escalated problematic situations, maintaining a calm and friendly demeanor.
  • Ran diagnostic tests on networks to identify and address potential issues.
  • Guided fellow technicians in resolving complex networking problems.
  • Installed, configured, and tested network hardware, including routers, switches, and wireless access points.
  • Monitored and maintained customer networks, optimizing performance through ongoing maintenance and configuration.

Aftercare Sales / Sales Associate

Townsville BMW (Pickerings Auto Group)
Townsville, QLD
09.2021 - 09.2023
  • Worked with fellow sales team members to achieve group targets.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Generated sales across aftercare from prospecting through contract negotiations and closings.
  • Priced out products for customers and drew up sales paperwork.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Analyzed customer needs and preferences to recommend appropriate products.
  • Maintained accurate records of all sales activities in the CRM system.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Tracked project performance data to generate reports and keep management informed of important trends.
  • Monitored schedules and calendar obligations for executives.
  • Scheduled appointments for department personnel as needed.
  • Assisted with special projects as requested by management team.
  • Provided administrative support to management team.
  • Directed customer communication to appropriate department personnel.
  • Cultivated productive relationships with existing customers through exceptional follow-up after sales.

Community Services Worker

North Townsville Community Hub
  • Distributed Emergency Relief assistance, collaborated with vulnerable community members
  • Managed administrative tasks, assisted with events, and maintained records
  • Ensured compliance and confidentiality with sensitive client information.

Residential Youth Worker

Cootharinga
  • Provided high-quality support to young people in residential care
  • Collaborated with teams to ensure consistent and stable care experiences
  • Maintained administrative documentation and ensured the well-being of residents.

Detention Youth Worker/Visits Escorts Officer

Cleveland Youth Detention Centre
  • Frontline rehabilitation of young people in detention, engaged in constructive activities
  • Assisted with school activities, addressed behavior, and responded to emergencies
  • Corresponded with relevant agencies and maintained center security.

Sales Consultant

Vita Group Limited - Telstra
Townsville, QLD
  • Established new customer accounts through exceptional service and effective questioning
  • Managed client issues promptly, maintained competitor awareness
  • Ensured security of company assets and delivered high-level customer service.

Education

CPP41419 Certificate IV in Real Estate Practice - Real Estate

Real Estate Institute QLD
QLD
08-2024

Successful completion of Year 12 -

Ingham High School
10.2010

Cert II in Hospitality -

Club Training Australia
10.2010

Cert II in Information Technology -

Ingham High School
10.2010

Skills

  • KPI Achievement
  • Technical Troubleshooting
  • Customer Support
  • Sales Upselling
  • Product Knowledge
  • CRM Management
  • Team Collaboration
  • Administrative Support
  • Emergency Response
  • Client Relationship Management
  • Compliance and Confidentiality
  • Problem Resolution

Volunteer Work & Community Involvement

  • Pickering's Social Club Committee
  • Townsville BMW Golf Day 2022 General Assistance
  • Ray White Munro & Co MINI Rally 2022 General Assistance/Event Organization
  • Hit on the Hill - Water and Device Charging Station 2017 Volunteered at the 24-hour walk for mental health awareness
  • NBN Kiosk - Riverway Night Markets/Movie Nights Raising community awareness about NBN and home technology connectivity
  • Blue Care Respite - Health Care Assistant 2010 Assisted mature community members with food prep, recreation, and comfort
  • Hinchinbrook Shire Council - Administration Assistant 2010 Supported Health and Safety Officer, Records, and Customer Service Management

Websites

Timeline

Business Complex Customer Service

Telstra
09.2023 - Current

Aftercare Sales / Sales Associate

Townsville BMW (Pickerings Auto Group)
09.2021 - 09.2023

Community Services Worker

North Townsville Community Hub

Residential Youth Worker

Cootharinga

Detention Youth Worker/Visits Escorts Officer

Cleveland Youth Detention Centre

Sales Consultant

Vita Group Limited - Telstra

CPP41419 Certificate IV in Real Estate Practice - Real Estate

Real Estate Institute QLD

Successful completion of Year 12 -

Ingham High School

Cert II in Hospitality -

Club Training Australia

Cert II in Information Technology -

Ingham High School

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