ALEXANDRA GRUEVSKI
Summary
Dedicated Talent Acquisition Specialist successful at managing full recruitment life cycle. Develops and implements customized strategies to meet specific position requirements and source qualified candidates. Offering 7 years of recruitment strategy development.
Overview
11
11
years of professional experience
Work History
Talent Acquisition Consultant
NAB
09.2021 - Current
- During my time as a TA Consultant, I have worked across a diverse nationwide range of portfolios predominately managing end to end recruitment in Enterprise Operations at NAB
- I have also assisted in portfolios across Technology, Financial Crime Operations, Risk and Commercial Services
Talent Acquisition Associate – Operations
NAB
05.2020 - 08.2021
- Managed the Operations - Volume portfolio and stakeholders within this stream, working closely with the Consultant in this space
- I was able to adapt volume process through a more consultative approach due to the varied roles in this portfolio - some including individual recruitment
- Contributed to the COVID response project, bulk hiring across NAB Assist – stakeholder/candidate management, providing updates, sourcing group 2 candidates for Business Assist, Customer Assist, Business Solutions and Consumer Solutions
- Wealth Operations recruitment drive (March 2020) - Discount Securities/CIMO end to end management of role (June 2020)
- Building new Operations Talent Pool post COVID and adapting the volume model in order to Talent Pool during the pandemic
Talent Acquisition Associate
NAB
06.2017 - 05.2020
- Facilitating multiple weekly Engagement Centres across Direct, Retail and Operations portfolios
- Video interview and psychometric testing assessment
- Point of contact for Sydney stakeholders on behalf of our Melbourne Leads – providing updates on process changes, educating stakeholders on the model and adapting our model to their business needs where required.
- With the implementation of the Divisional Volume model I was appointed to the Direct portfolio in NSW managing the end to end recruitment in the stream including sourcing candidates, stakeholder/candidate management, facilitating engagement centres and calibrations with HMs, interview coordination. My portfolio consisted of the NAB, Ubank and MLC contact centres in NSW.
- Process improvement development - including role play and question development, NSW presentation updates and adaptions to volume model due to COVID
- Regular point of contact in NSW for Careers Fairs in Sydney - always promoting the NAB brand - MLC Volume recruitment implementation project in Feb 2020
- I was able to attend workshops with the MLC project team and consult regarding the NAB volume model and its adaptations, as well as be a point of contact for further questions with the lead up to the finalisation of the seperation throughout the year
- Collaborating with the volume team on our Continuous Improvement project - in particular, having worked on Sparkhire VI question suites and role mapping across volume streams.
Talent Acquisition Officer
NAB
01.2016 - 06.2017
- In Personal Bank/Consumer & Wealth, I primarily supported the end to end process in the Direct high volume portfolio, at times also providing support to the Retail portfolio from an administrative perspective
- I was able to adapt the Officer role and make it my own by implementing a collaborative approach with the Direct Associate, ultimately involving myself in the end to end process and facilitating Engagement Centres and Assessment Centres with stakeholders, in addition to the required administrative tasks of the role such as reference checking and screening processes
Team Leader - Secondment
NAB
01.2015 - 11.2015
- During my time in the team, I was able to expand my leadership skills, time management and multitasking skills and step up as Team Leader
- I facilitated daily sales huddles, weekly team meetings and coached my bankers as well as assessed the quality of their calls, in addition to regular administrative tasks
- I managed 2 teams totalling 30 Bankers and led quality experience coaching meetings as well as attaining Accreditation in Grow Leadership workshops
Outbound Leads Specialist
NAB
11.2014 - 01.2016
- My role in the Leads team was to proactively retain customers by going above and beyond in providing service through prompts in account activity in order to ensure that all their banking needs were met and future goals were catered to
- With my strong communication skills, I was able to understand customer plans and link them with the correct department to further assist with their lending needs to achieve their goals
- Key Achievements - Exceeding my sales referral targets on a weekly basis - Stepping up on regular Team Leading secondments throughout the year - Running regular coaching sessions with tips on exceeding targets for the team
Consumer Lending Specialist
NAB
07.2014 - 11.2015
- As a Consumer Lending Banker, I provided customers with solutions in attaining their financial goals
- I assisted customers with Personal Loan and Credit Card applications as well as Savings accounts
Consumer Service Advisor
NAB
05.2013 - 07.2014
- At the CCC, my role entailed utilising my communication and problem-solving abilities in assisting customers with general service, internet banking queries and later specialising in credit cards
- I promoted NAB products and regularly tripled my monthly referral sales targets
- I was rewarded top referral seller across NSW/VIC in monthly competitions with excellent NPS scores. Icommending my excellent service through NPS
Marketing Assistant (Intern)
Health Policy Analysis
03.2012 - 10.2012
- As a Marketing Intern, I developed marketing strategies for the firm, organising marketing events and sponsorships, acquiring customer feedback through survey development and as regular company administration duties
- Organised HPA’s sponsorship for Australia’s Annual Health Conference (AIHW 2012) - Developed a marketing brochure for HPA to utilise for current and prospective customers
Education
Bachelor of Commerce -
Australian Catholic University
Skills
- Recruitment
- Banking
- Communication
- Results oriented
- Self driven
- Ability to Multitask
- Resilient
- Team Player
Timeline
Talent Acquisition Consultant
NAB
09.2021 - Current
Talent Acquisition Associate – Operations
NAB
05.2020 - 08.2021
Talent Acquisition Associate
NAB
06.2017 - 05.2020
Talent Acquisition Officer
NAB
01.2016 - 06.2017
Team Leader - Secondment
NAB
01.2015 - 11.2015
Outbound Leads Specialist
NAB
11.2014 - 01.2016
Consumer Lending Specialist
NAB
07.2014 - 11.2015
Consumer Service Advisor
NAB
05.2013 - 07.2014
Marketing Assistant (Intern)
Health Policy Analysis
03.2012 - 10.2012
Bachelor of Commerce -
Australian Catholic University
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