Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Harris

Jandowae,QLD

Summary

Dynamic Home Care Package Partner at Blue Care with expertise in budget management and effective communication. Proven track record in case management, enhancing client satisfaction through strategic planning and problem-solving. Committed to fostering trust and collaboration, driving positive outcomes, and adapting to client needs for optimal care experiences.

Overview

9
9
years of professional experience

Work History

Home Care Package Partner

Blue Care
Chinchilla, QLD
12.2015 - Current
  • Coordinate and engage in ongoing care discussions and case conferencing with relevant stakeholders and teams
  • Oversee the identification and assessment of clients' needs, goals, preferences and existing supports
  • Communicate and coordinate with clients and their families
  • Manage and oversee budgets related to clients services and care management
  • Continuously monitor, review and evaluate services and outcomes
  • Assist clients in the escalation of complaints and feedback
  • Problem solve issues and risks- ensuring clients views, rights and concerns are heard and addressed
  • Provide support and education to clients
  • Assist clients in navigating areas where the client may struggle to understand
  • Work within a team and show willingness to listen to others, good communication and being mindful of others
  • Contribute to an environment of excellence and drive for positive outcomes
  • Demonstrate reliability and accountability
  • Demonstrate a growth mindset and openness to learning, new ideas and ways of working

Personal Carer

Blue Care
Chinchilla, QLD
12.2015 - 02.2017
  • Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
  • Collaborated with family members to ensure that all client needs were met.
  • Provided recreational activities such as games, reading materials, music and outdoor walks.
  • Responded quickly to emergency situations involving elderly clients.
  • Attended weekly staff meetings to discuss new policies and procedures.
  • Maintained records of client care plans and progress notes.
  • Reported any changes in health or behaviour to nursing staff members promptly.
  • Assisted in developing individualised care plans for elderly clients.
  • Provided companionship and emotional support to elderly clients.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Education

High School Diploma -

Carers QLD
Dalby

Skills

  • Budget management
  • Case management
  • Customer service
  • Effective communication
  • Team collaboration
  • Problem solving
  • Knowledgeable in Microsoft, Teams, Procura
  • Key client relationships
  • Strategic planning
  • Workflow optimization
  • Client relationship management
  • Decision-making
  • Building trust and relationships
  • Adaptability

Timeline

Home Care Package Partner

Blue Care
12.2015 - Current

Personal Carer

Blue Care
12.2015 - 02.2017

High School Diploma -

Carers QLD

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Alexandra Harris