Alexandra Hojdová

• Provided customer support, handled customer enquiries via phone and email in a timely and professional manner, assisted with online account registrations, monitored outstanding receivables, sent reminder letters, text messages and emails, and contacted customers to resolve overdue payments.

• Managed a portfolio of German and Swiss clients, collected outstanding payments, contacted customers before and after the invoice due date, sent reminder emails and letters, registered and followed up on customer disputes using internal systems, processed refunds and prepared reports.

• Performed administrative tasks, coordinated client appointments and property viewings, managed websites and social media, and translated documents.

• Assisted with stock replenishment and daily store operations, served customers, sliced and packaged bread and bakery products, restocked bread, pastries, and other goods, and maintained a clean sales area.

Faculty of Business, Economics and Statistics

Business, Economics and Social Sciences