Alexandra Jackson
Corinda
Summary
A dedicated professional with a passion for delivering exceptional customer service and experiences, coupled with expertise in visual merchandising. Several years of experience in retail operations, sales and service team leadership and profitability strategies. Proven ability to enhance customer satisfaction and drive sales through innovative and engaging store layouts and displays. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals.
Overview
10
10
years of professional experience
Work History
Store Manager
Zimmermann
Brisbane
11.2024 - Current
- Managed daily store operations, ensuring a clean and safe environment.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed employees in a fast-paced environment through proactive communication and positive feedback.
- Maintained product levels and organized stock for efficient ordering.
- Conducted performance reviews, providing constructive feedback.
- Responsible for rostering and timesheets.
- Maximized sales and minimized shrinkage through service and adherence to practices.
- Set schedules based on customer levels and employee skills.
- Responsible for hiring, training and mentoring new staff. Cultivated a strong team, improving store performance.
- Trained junior team members in visual merchandising.
- Revamped store layout to enhance customer experience. Monitored and adjusted Visual Merchandising based on stock availability.
- Evaluated store performance and recommended changes to optimize sales.
Assistant Store Manager
Zimmermann
Brisbane
06.2024 - 11.2024
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Provided training to new employees on company policies and procedures.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Provided exceptional customer service to ensure customer satisfaction.
Client Advisor
Zimmermann
Brisbane
12.2023 - 06.2024
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Associate
Polo Ralph Lauren
10.2022 - 12.2023
- Organise racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provide positive first impressions to welcome existing, new and potential customers.
- Help customers locate products and checked store systems for merchandise at other sites.
- Answer customer questions regarding sizing, accessories, and proper care for merchandise.
- Increase sales by offering advice on purchases and promoting additional products.
- Engage with customers to effectively build rapport and lasting relationships.
- Increase sales by offering advice on purchases and promoting additional products.
- Work autonomously in a team environment as well as consult and seek guidance from Team Leader/Management as necessary.
- Maintained records related to sales, returns, and inventory availability.
- Trusted to work autonomously offsite processing and organising new and old stock.
- Contribute to business projects and initiatives.
Clinic Administration Manager
Dr Farhadi Dental Clinic
12.2019 - 08.2021
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized patient files and streamlined operations to improve efficiency.
OSHC Educator
Indooroopilly State School OSHC Educator
01.2018 - 12.2019
- Built relationships and communicated with parents to provide best learning environment for children.
- Fostered student curiosity through creating and implementing hands-on activities.
- Instructed up to 20 students in groups and monitored activities to ensure optimal safety and fun.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Sales Assistant
NETWORK VIDEO
01.2015 - 01.2019
- Worked on a casual, weekly basis including customer service and organising products.
- Customer Service: Provided customer service at registers, responded to all customer enquiries providing support and guidance as required
- Cash Management: Ensured accurate management of all cash sales; counted out all amounts of cash in front of customers to minimise conflict and ensure accurate reconciliation of daily sales.
Administrator/Receptionist Administrator
Chermside Boutique Hotel And Apartments
01.2017 - 09.2017
- Front Office All Rounder - managed fast-paced front desk operations and guests' needs at busy facility.
- Completed late check-ins and directed guests to rooms and facilities.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and processed payments on an in-house database and eftpos machine.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system to respond to inquiries and transferred calls to correct personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organisation.
Education
High School Diploma -
St Aidan’s Anglican Girls School
Corinda, QLD11.2016
Skills
- Excellent verbal and written communication
- Function well and stay positive under pressure
- Motivated, flexible, and reliable
- Able to work both independently and in a team
- Creative thinking and passion for creative expression
- Excellent customer service
Skills
- Creative thinking and passion for creative expression.
Timeline
Store Manager
Zimmermann
11.2024 - Current
Assistant Store Manager
Zimmermann
06.2024 - 11.2024
Client Advisor
Zimmermann
12.2023 - 06.2024
Sales Associate
Polo Ralph Lauren
10.2022 - 12.2023
Clinic Administration Manager
Dr Farhadi Dental Clinic
12.2019 - 08.2021
OSHC Educator
Indooroopilly State School OSHC Educator
01.2018 - 12.2019
Administrator/Receptionist Administrator
Chermside Boutique Hotel And Apartments
01.2017 - 09.2017
Sales Assistant
NETWORK VIDEO
01.2015 - 01.2019
High School Diploma -
St Aidan’s Anglican Girls School