Alexandra Keil (Sprague)
Mermaid Waters,QLD
Summary
A dynamic professional with a proven track record, I excel in organizational skills and relationship building. Expert in customer relations and visual merchandising, I significantly contributed to team success and exceeded sales targets, demonstrating a unique blend of hard and soft skills to drive business growth.
Overview
18
18
years of professional experience
Work History
Office Manager's Assistant
Reece Keil Design
Mermaid Beach
01.2023 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Manage 5 Staff members
- General Office Duties
- Ordering office supplies
- First point of contact
Sales Assistant & Social Media
Chickabonita
Palm Beach, QLD
08.2021 - 12.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Executed visual merchandising strategies to attract customers and drive sales.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Boosted store revenue through upselling and cross-selling techniques.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Owner of Foliage and Fleur- Florsit
Self
Gold Coast, QLD
01.2018 - 01.2021
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Wedding and Event Florist
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Loan Processor
XYZ Finance
Broadbeach, QLD
01.2014 - 11.2016
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Set up and completed loan submission packages.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Casual Sales Assistant
Lorna Jane
Helensvale, QLD & Burleigh Heads
03.2013 - 01.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Boosted store revenue through upselling and cross-selling techniques.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Processed transactions accurately while maintaining a high level of customer service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Associate
Witchery
Gold Coast, QLD
10.2006 - 11.2011
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
GED -
Gold Coast Floristry
Gold Coast, QLD09-2018
High School Diploma -
Australian Institute of Fashion Design
Gold Coast02-2008
Skills
- Organizational skills
- Relationship building
- Customer relations
- Stock management
- Cash register operation
- Sales expertise
- Point of sale operation
- Customer needs assessment
- Visual merchandising
- Product merchandising
Timeline
Office Manager's Assistant
Reece Keil Design
01.2023 - Current
Sales Assistant & Social Media
Chickabonita
08.2021 - 12.2022
Owner of Foliage and Fleur- Florsit
Self
01.2018 - 01.2021
Loan Processor
XYZ Finance
01.2014 - 11.2016
Casual Sales Assistant
Lorna Jane
03.2013 - 01.2015
Sales Associate
Witchery
10.2006 - 11.2011
GED -
Gold Coast Floristry
High School Diploma -
Australian Institute of Fashion Design