Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Keil (Sprague)

Mermaid Waters,QLD

Summary

A dynamic professional with a proven track record, I excel in organizational skills and relationship building. Expert in customer relations and visual merchandising, I significantly contributed to team success and exceeded sales targets, demonstrating a unique blend of hard and soft skills to drive business growth.


Overview

18
18
years of professional experience

Work History

Office Manager's Assistant

Reece Keil Design
01.2023 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed filing system, entered data and completed other clerical tasks.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Manage 5 Staff members
  • General Office Duties
  • Ordering office supplies
  • First point of contact


Sales Assistant & Social Media

Chickabonita
08.2021 - 12.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Owner of Foliage and Fleur- Florsit

Self
01.2018 - 01.2021
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Wedding and Event Florist
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Loan Processor

XYZ Finance
01.2014 - 11.2016
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Set up and completed loan submission packages.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.

Casual Sales Assistant

Lorna Jane
03.2013 - 01.2015
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Sales Associate

Witchery
10.2006 - 11.2011
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

GED -

Gold Coast Floristry
Gold Coast, QLD
09-2018

High School Diploma -

Australian Institute of Fashion Design
Gold Coast
02-2008

Skills

  • Organizational skills
  • Relationship building
  • Customer relations
  • Stock management
  • Cash register operation
  • Sales expertise
  • Point of sale operation
  • Customer needs assessment
  • Visual merchandising
  • Product merchandising

Timeline

Office Manager's Assistant

Reece Keil Design
01.2023 - Current

Sales Assistant & Social Media

Chickabonita
08.2021 - 12.2022

Owner of Foliage and Fleur- Florsit

Self
01.2018 - 01.2021

Loan Processor

XYZ Finance
01.2014 - 11.2016

Casual Sales Assistant

Lorna Jane
03.2013 - 01.2015

Sales Associate

Witchery
10.2006 - 11.2011

GED -

Gold Coast Floristry

High School Diploma -

Australian Institute of Fashion Design

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Alexandra Keil (Sprague)