Alexandra Lightfoot
Summary
Over twenty years professional service encompassing client service and business development. Client-centred professional polished in identifying potential disorders in clients and developing successful treatment plans and therapeutic processes. Accommodating and warm individual possessing strong observational skills and understanding of human behaviour. Dedicated to offering quality services and maintaining knowledge of latest industry advancements by attending professional conferences and continuing education courses.
Overview
22
22
years of professional experience
Work History
Psychotherapist
Alex Counselling And Psychotherapy
Bowral, NSW
03.2023 - Current
- Established a safe and supportive environment for clients, fostering open communication and trust during therapy sessions.
- Reduced symptoms of anxiety and depression for clients by implementing cognitive behavioural therapy techniques.
- Deployed implementation guides for evidence-based interventions.
- Performed client assessments and developed treatment plans.
- Enhanced patient well-being by utilizing evidence-based therapeutic approaches in individual and group sessions.
- Conducted thorough assessments of clients'' psychological functioning, identifying areas for targeted therapeutic interventions.
- Local area coordinator Mental Health Care Network Australia
- Registered Member Psychotherapy and Counselling Association Australia
Counsellor and Psychotherapist
Nest Psychotherapy
Camden And Bowral, NSW
08.2022 - 03.2023
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Implemented behavioural modification strategies to help clients develop healthier coping mechanisms.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
Client Services Manager
The Conference Shop
11.2019 - 02.2021
- Client liaison and customer care manager.
Freelance/Contract Producer
George P Johnson Sydney
East Sydney
06.2019 - 09.2019
- Red Hat Forum is an annual event hosting 650+ delegates from across Australia for a 1 day multi-channel event including: Main plenary, breakout tracks, Executive Exchange, Live streaming, On Demand sessions, Solutions Showcase, Networking function.
- Production Management
- Team Management
- Budget management
- Venue management (catering, floor plans, room layouts, access times, AV requirements, venue schedule)
- Client Management
- Collateral management
- Internal department lead
Owner / Manager
Lemon Zebra Kids Pty Ltd
Bowral, NSW
01.2013 - 03.2019
- From a start up in 2013 to a busy retail and online business in 2018.
- Business Development
- Team Leadership
- KPI targeting
- Product Sourcing
- Team Building and Recruitment
- Financial Analysis.
- Customer Service.
Producer (Event and Video)
Freelancer
Sydney
01.2004 - 01.2012
- Communications and Events based role, onsite production and pre-production for branded events.
- Samsung, Microsoft, Telstra, Optus, Commonwealth Bank.
- Developed timelines for marketing plans for each event in designated markets.
- Venue research, venue management.
- Pre and Post Production Video and Event
- Multi Venue Roadshow experience including logistics and budget of Expo Builds
- Managed flow and details of all print and digital projects with internal designers and outside vendors and freelancers.
- Developed and fostered relationships with clients and suppliers.
- Contributed to strategic planning of proposals including; content development, budget, supplier lists, communication plans and production timeline
- Created brand positioning and messaging used online and in direct mail, HTML and text email communication, testimonials.
- Content development
- Client servicing
- Team management
Assistant Venue Manager
Theatre
Perth, WA
01.2002 - 01.2004
- Management of all City of Subiaco Events as MC, onsite manager, council liaison, supplier management
- Venue contract writing, review and negotiation.
- Management of teams up to 25 people, oversaw personnel, financial matters, and administration of the venue, including 363 days per year operations and over 400 shows per year.
- Responsible for assisting in customer service, managing human resources processes, managing financial expenditures and profits, and ensuring a safe and healthy work environment.
- Second in Charge in all departments including the box office, house staff, security, maintenance, and office assistants, with the responsibility of training, hiring, and supervising 25 employees.
- Directed and conducted financial processes including payroll, financial reporting, and weekly settlements.
- Served as a liaison between tenants and the theatre, including the in-house theatre company and travelling interstate and overseas companies.
- Arranged yearly training and safety drills for staff including CPR and First Aid and security drills Voluntary Work.
Education
Master of Counselling -
Notre Dame, Sydney
Sydney, NSW06.2023
Bachelor of Arts: Drama - Drama Studies
Edith Cowan University
Mount Lawley, WA12.2003
Skills
- Building rapport
- Anxiety Management
- Motivational Interviewing
- Case Documentation
- Substance Abuse Counselling
- Psychoeducation Delivery
- Suicide Risk Assessment
- Family Systems Training
- Multicultural Competence
- Depression Treatment
- Personality Disorder Knowledge
Websites
References
- Emily Stevenson (Executive Producer – Imagination Sydney)
- Patsy Bingham (Director of Registration – George P Johnson Sydney)
Affiliations
- PACFA
Timeline
Psychotherapist
Alex Counselling And Psychotherapy
03.2023 - Current
Counsellor and Psychotherapist
Nest Psychotherapy
08.2022 - 03.2023
Client Services Manager
The Conference Shop
11.2019 - 02.2021
Freelance/Contract Producer
George P Johnson Sydney
06.2019 - 09.2019
Owner / Manager
Lemon Zebra Kids Pty Ltd
01.2013 - 03.2019
Producer (Event and Video)
Freelancer
01.2004 - 01.2012
Assistant Venue Manager
Theatre
01.2002 - 01.2004
Master of Counselling -
Notre Dame, Sydney
Bachelor of Arts: Drama - Drama Studies
Edith Cowan University