Alexandra LINDSAY

- Petty Cash custodian for the Gladstone office

- Workplace Health and Safety representative

• First point of contact for the office (phones & front counter)
• Creating & Workflowing approval documents for all child related financial costs
• Maintaining a register of all financial payments and transactions
• Purchasing & distributing food and fuel vouchers for clients and children in care
• Filing of all documents related to administrative duties
• Managing all client and child related damage claims and expenses
• Submit building maitainence requests for the office
• Stationery & Paper Ordering
• Update the drug & alcohol database and distribute necessary paperwork
• Monitoring department email inbox, distributing messages that require further follow up by staff members
• Sorting and distributing incoming mail, logging outgoing mail
• Prepare TOLL bookings for packages and file transfers
• End of Month auditing of vehicle fuel, servicing and log books
• Checking vehicles in and out for staff - creating and amending bookings
• Booking all staff and client travel
• Process claims for TILA (transition to independent living allowance)
• Ordering Birth Certificates, Immunisation History's & Medicare Cards for children in care/clients.

• Draft and process Form 6’s and Contract of Sales for agents
• Manage Solicitor correspondence for contracts and ensure the appropriate is updated with the contract status
• Operate and record all documents related to property in the Agency’s mainframes REX, Property Me and PR Data
• Data management, including transposing of data and contracts solicitor documents, client ID’s
• Prepare, print and distribution of just listed and just sold flyers
• Diary entries for Building and Pest Inspections, valuations, or appointments
• Client communication on behalf of managing agent
• Management of Google sheet with regular updates daily
• Daily meeting with the administration team to go over daily tasks and outstanding matters to be addressed or followed up.
• Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
• Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
• Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
• Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.

• Attend to Doctors requests for patient appointments and follow ups
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour
• Fax and scan medical records and documents to other practices
• Updating files, scanning documents to patient files and booking appointments through the Medical Director System
• Finalising and account processing on Pracsoft System – Eftpos, receipting, and transfer of claims to Medicare
• Banking and end of day settlement
• Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care
• Assisting in Covid Vaccination Clinic
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner
• Streamlined appointment scheduling for improved patient flow and reduced wait times
• Maintained strict confidentiality of patient information, adhering to regulations and medical office policies
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families

• Operating the process areas safely and efficiently within defined operating
• Carry out plant troubleshooting, minor maintenance, and scheduled project activities
• Assisted in the implementation of lean manufacturing techniques, streamlining operations and reducing waste
• Work with other multi-skilled teams to deliver a safe, strong and efficient site
• Identified hazards and potential issues may occur whilst working
• Carrying out safety procedures such as take 5’s and JHA’s to ensure a safe working environment
• Reduced downtime for maintenance by performing regular equipment inspections and preventative measures

• Receive all incoming telephone calls and refer caller to appropriate internal or external agencies or organisations
• Managed/Organized OIC (Officer In Charge) emails, calendar, events, and mail
• Created spreadsheets and documents that allowed further organisation
• Obtain and relay messages to staff members
• Identify and prioritise emergency situations
• Identifying and administering persons on Bail Reporting Conditions to Gladstone Station via the bail app
• Prioritise tasks and determine appropriate course of action
• Negotiate response arrangements and timelines with callers
• Operate a range of equipment including mainframe and radio communications systems
• Perform checks using specific QPS computer systems (relating to Persons Interest/Criminal History, Licenses, on behalf of the OIC Gladstone Police Station
• Update and Maintain computerised/manual records as required
• Review and Archive of particular files
• Comply with Queensland Police Service Policies, Procedures and Guidelines
• Liaise with other Police Personnel from other Police Districts and Regions
• Ability to work well without direction and in a team environment to achieve set goals and deadlines
• Managed Cash and EFTPOS transactions for Weapons Licencing/ASIO
• Process all Mail and Correspondence.

• Receive all incoming telephone calls and refer caller to appropriate internal or external agencies or organisations
• Managed/Organized OIC (Officer In Charge) emails, calendar, events, and mail
• Created spreadsheets and documents that allowed further organisation
• Obtain and relay messages to staff members
• Identify and prioritise emergency situations
• Identifying and administering persons on Bail Reporting Conditions to Gladstone Station via the bail app
• Prioritise tasks and determine appropriate course of action
• Negotiate response arrangements and timelines with callers
• Operate a range of equipment including mainframe and radio communications systems
• Perform checks using specific QPS computer systems (relating to Persons Interest/Criminal History, Licenses, on behalf of the OIC Gladstone Police Station
• Update and Maintain computerised/manual records as required
• Review and Archive of particular files
• Comply with Queensland Police Service Policies, Procedures and Guidelines
• Liaise with other Police Personnel from other Police Districts and Regions
• Ability to work well without direction and in a team environment to achieve set goals and deadlines
• Managed Cash and EFTPOS transactions for Weapons Licencing/ASIO
• Process all Mail and Correspondence.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.

• Working on a casual basis, this position involved undertaking extensive training in customer service skills and sales techniques
• Enhanced team productivity by maintaining a clean and organized work environment
• Assist customers with all orders
• Prepared high-quality food items following established recipes and safety guidelines for consistent results.
• Ensured the accurate collection of information relating to specific orders and additional requests
• Managed, cash and EFTPOS payments
• Accurately recorded all cash movements while following policies on large transactions and cash out
• Attended to shift cleaning duties including general cleaning, rubbish, removal and floor mopping to meet both HACCP and Food Safety Regulations
• Improved customer satisfaction by providing efficient and friendly service during peak hours
• Contributed to sales growth by upselling menu items and promoting limited-time offerings