Alexandra Luidens

Postal Services Officer

Australia Post

04.2014 - Current

Delivered exceptional customer service while managing long queues during busy times, effectively minimizing wait times.
Assisted customers in selecting appropriate shipping methods, leading to increased revenue from postage sales.
Supported colleagues during periods of high workload, demonstrating flexibility and adaptability in taking on additional tasks when needed.
Promoted an inclusive workplace culture through respectful interactions with peers and supervisors from diverse backgrounds.
Guaranteed confidentiality of sensitive information by following proper handling procedures for classified mail items.
Managed financial transactions accurately, ensuring correct payments for postal products and services.
Strengthened teamwork among colleagues through effective communication and collaboration on tasks.
Maintained a safe work environment by adhering to safety guidelines and reporting potential hazards.
Performing customer sales and service transactions
Maintaining a cash advance accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS Promoting and processing a broad range of financial agency transactions through Australia Post's technology systems Conducting and processing a number of identity services transactions, including Australian Passport Interview – establishing an applicant's identity with a highest levels of accuracy and compliance
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities Accepting mail items for lodgement, and accurately assessing any applicable charges
Building rewarding relationships with customers by understanding their needs
Preparing outward mail for despatch through – including presentation and the cancelling of stamps
Assisting with administrative duties such as stocktaking and record maintenance
Maintaining commitment to Australia Post’s Occupational Health and Safety standards