Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Alexandra McManmon

Geelong,VIC

Summary

Passionate employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I have 7 years experience working as a critical care nurse in England. I have recently moved overseas to Geelong and I am looking for work in the hospitality field. I am highly motivated, hard working and eager to learn new skills.

Overview

9
9
years of professional experience

Work History

Nurse

NHS
Bradford, England
10.2016 - 04.2023
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
  • Partnered with interdisciplinary healthcare teams to formulate individualized treatment plans to deliver high-quality patient care.
  • Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.

Customer Service Assistant

Age UK
Bradford, England
06.2016 - 10.2016
  • Adhered strictly to company policies regarding confidentiality of customer information.
  • Attended regular training sessions to stay current on company policies and procedures related to customer service operations.
  • Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
  • Resolved customer complaints promptly and professionally.
  • Sent out service reminder notices to customers by letter, text, or telephone.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Waitress

The Jolly Sailor
Newport, England
01.2014 - 01.2016
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Provided excellent customer service to ensure repeat customers.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Took orders from patrons accurately and efficiently.
  • Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Trained new employees to perform duties.
  • Informed customers about specials, upselling additional food and drink items.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Education

Level 6 Postgraduate - Critical Care Nursing

Manchester Metropolitan
Manchester, England
01-2019

Bachelor of Science - Adult Nursing

University of Lincoln
Lincoln, England
09-2016

Skills

  • Customer Service
  • Excellent communication
  • Prioritizing tasks effectively
  • Able to remain calm and level headed when working under pressure
  • Work well in a team setting
  • Safe Food Handling
  • Performance Improvement

Affiliations

  • Hiking
  • Netball
  • Gym
  • Travelling
  • Arts and crafts

Timeline

Nurse

NHS
10.2016 - 04.2023

Customer Service Assistant

Age UK
06.2016 - 10.2016

Waitress

The Jolly Sailor
01.2014 - 01.2016

Level 6 Postgraduate - Critical Care Nursing

Manchester Metropolitan

Bachelor of Science - Adult Nursing

University of Lincoln

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Alexandra McManmon