Alexandra McManmon
Geelong,VIC
Summary
Passionate employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I have 7 years experience working as a critical care nurse in England. I have recently moved overseas to Geelong and I am looking for work in the hospitality field. I am highly motivated, hard working and eager to learn new skills.
Overview
9
9
years of professional experience
Work History
Nurse
NHS
Bradford, England
10.2016 - 04.2023
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
- Partnered with interdisciplinary healthcare teams to formulate individualized treatment plans to deliver high-quality patient care.
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Customer Service Assistant
Age UK
Bradford, England
06.2016 - 10.2016
- Adhered strictly to company policies regarding confidentiality of customer information.
- Attended regular training sessions to stay current on company policies and procedures related to customer service operations.
- Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
- Resolved customer complaints promptly and professionally.
- Sent out service reminder notices to customers by letter, text, or telephone.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Waitress
The Jolly Sailor
Newport, England
01.2014 - 01.2016
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Provided excellent customer service to ensure repeat customers.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Took orders from patrons accurately and efficiently.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Trained new employees to perform duties.
- Informed customers about specials, upselling additional food and drink items.
- Assisted other wait staff members in times of heavy customer traffic.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
Level 6 Postgraduate - Critical Care Nursing
Manchester Metropolitan
Manchester, England01-2019
Bachelor of Science - Adult Nursing
University of Lincoln
Lincoln, England09-2016
Skills
- Customer Service
- Excellent communication
- Prioritizing tasks effectively
- Able to remain calm and level headed when working under pressure
- Work well in a team setting
- Safe Food Handling
- Performance Improvement
Affiliations
- Hiking
- Netball
- Gym
- Travelling
- Arts and crafts
Timeline
Nurse
NHS
10.2016 - 04.2023
Customer Service Assistant
Age UK
06.2016 - 10.2016
Waitress
The Jolly Sailor
01.2014 - 01.2016
Level 6 Postgraduate - Critical Care Nursing
Manchester Metropolitan
Bachelor of Science - Adult Nursing
University of Lincoln