Alexandra Neggli
Bassendean,WA
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
10
10
years of professional experience
Work History
Hotel Manager
Myself
08.2012 - 08.2022
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Developed and implemented marketing strategies to promote hotel services.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Developed and implemented promotional strategies to increase occupancy.
Clothes Manufacturing
Self-employeed
08.2014 - 08.2016
- Worked with raw materials to develop complete and commercially viable products.
- Automated custom quoting for high-end customers, managed orders and processed purchases from wholesalers
- Reviewed demand forecasts to determine realistic production approach and manage inventory comprehensively.
- Liaised with distributors to supply goods and build strong and fruitful business relationships.
- Verified that all general manufacturing processes met high quality standards.
- Troubleshot and resolved general manufacturing issues and faults promptly to minimize downtime.
- Maintained accurate records and documentation for general merchandise production.
- Built and maintained positive working relationships with suppliers.
- Negotiated contracts with vendors to optimize pricing and quality of merchandise.
Education
Airlines, Stewardess.check in And Tourism
Columbia
Lima,Peru1992
Year 12 - High School
Nuestra Señjora Del Rosario
Lima, Peru1986
Skills
- Hospitality Management
- Interpersonal Communications
- Rooms Division
- Reservation Management
- Employee Performance Reviews
- Sales
- Hotel Reservations
- Supply Purchasing
- Serve Guests
- Staff Supervision
- Cash Handling
- Staff Training
Additional Information
I have worked in sales for many years, Selling uniforms to the police department in Peru.I have also, work with clients in my hotel business, cleaned all our apartments and around the hotel, as at times , not been able to get cleaners. Made reservations for outings and restaurants for guests at our hotel.
Languages
Spanish and English
Native or Bilingual
Timeline
Clothes Manufacturing
Self-employeed
08.2014 - 08.2016
Hotel Manager
Myself
08.2012 - 08.2022
Airlines, Stewardess.check in And Tourism
Columbia
Year 12 - High School
Nuestra Señjora Del Rosario
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