Alexandra O'Brien
Perth,WA
Summary
Logistics professional with track record of optimizing supply chain efficiency and ensuring timely deliveries. Known for strong focus on collaborative teamwork and achieving operational goals. Reliable in adapting to dynamic environments. Passionate about leveraging innovative strategies to drive continuous improvement within logistics operations.
Overview
14
14
years of professional experience
Work History
Logistics Specialist
Mineral Resources
Perth, WA
03.2023 - Current
- Streamlined warehouse processes, resulting in improved order fulfillment times and accuracy.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Developed strong relationships with transport carriers to secure competitive rates and improve delivery times.
- Issued timely and accurate responses to both internal and external inquiries.
- Lead a team responsible for managing freight trailers from our distribution centre to relevant mine sites ensuring deadlines were met.
- Prepared and presented reports to management on logistics performance.
- Implemented systems and procedures for accurate data collection and reporting.
Global Forwarding Agent
C.H. Robinson Australia
Perth Airport, WA
11.2019 - 12.2022
- Tracked and traced air shipments in order to maintain current status information.
- Created and updated Navisphere, Expedient and spreadsheets to track customer, shipping and internal data.
- Produced, organized and submitted export paperwork to meet all applicable resolutions.
- Discussed detailed port information to importers or exporters.
- Built and strengthened relationships with trucking companies and airlines to optimize daily operations.
- Consulted customs brokers to arrange passage of goods through customs.
- Communicated with global offices by telephone and email to facilitate smooth shipments.
- Analyzed shipping routes to determine how to minimize environmental impact.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained knowledge through continuing education and advanced training.
- Provided IT and software trouble-shooting support to organization.
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Improved operations by working with team members and customers to find workable solutions.
Customs Clerk
Crane Worldwide Logistics
Kewdale, WA
11.2018 - 11.2019
- Tracked shipments and communicated with carriers to confirm arrival time and release.
- Researched and interpreted rulings, compliance publications, guidelines and customs regulations.
- Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.
- Facilitated communication between company, customers and overseas partners to maintain efficient operations.
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
- Monitored shipments and obtained clearance from customs and other agencies.
- Requested and compiled necessary customs invoices, certificates of origin and cargo-control documents.
- Calculated exchange rates to monitor proper conversion of items.
Import Clerk
Atlas Global Logistics
Carlisle, WA
04.2017 - 11.2018
- Oversaw management of inbound cargo logistics.
- Coordinated daily transfer shipments with proper documentation logs.
- Requested and compiled necessary customs invoices, certificates of origin and cargo-control documents.
- Complied with regulatory guidelines.
- Cleared goods through customs and verified delivery to client destinations.
- Facilitated communication between company, customers and overseas partners to maintain efficient operations.
- Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
- Monitored shipments and obtained clearance from customs and other agencies.
- Scheduled and booked transportations for delivery to the customer.
- Prepared, checked and filed documentation with Customs department.
Customer Service - Key Account Management
APC Logistics (now C.H Robinson)
Perth Airport, WA
07.2015 - 04.2017
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Worked with external representatives to address customer needs.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Improved productivity by providing CSR performance feedback for corrective action.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
Freight Forwarder - Traineeship
Logwin Air & Ocean
Perth Airport, WA
01.2012 - 02.2014
- 2 year Traineeship in Freight Forwarding & Warehousing through My Freight Career.
- General Admin duties - Filing, Answering telephones, Meeting & greeting clients, recording meeting minutes, Run end of month reports.
- Routed, rated and quoted international air export shipments.
- Produced, organized and submitted export paperwork to meet all applicable resolutions.
- Built and strengthened relationships with trucking companies and airlines to optimize daily operations.
- Personal Effects Importer - Present import documents to Customs and carry out Quarantine Inspections with Quarantine officers.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Governor Stirling Senior High School
11.2010
Skills
- Document Preparation
- Shipment Tracking
- Performance Optimization
- Relationship Management
- Cargo Booking
- Schedule Coordination
- Planning & Organizing
- Microsoft Office
- Organizational Skills
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Conflict Resolution
- Flexible Schedule
- Team Building
- Computer Skills
- Training & Development
- Basic Math
- People Skills
- Relationship Building
- Data Management
- Active Listening
- Good Work Ethic
- Critical Thinking
- Customer Service
- Logistics analysis
- Resolving problems
- Transportation planning
- Team oversight
- Coordinating transportation
- Supply chain operations
Timeline
Logistics Specialist
Mineral Resources
03.2023 - Current
Global Forwarding Agent
C.H. Robinson Australia
11.2019 - 12.2022
Customs Clerk
Crane Worldwide Logistics
11.2018 - 11.2019
Import Clerk
Atlas Global Logistics
04.2017 - 11.2018
Customer Service - Key Account Management
APC Logistics (now C.H Robinson)
07.2015 - 04.2017
Freight Forwarder - Traineeship
Logwin Air & Ocean
01.2012 - 02.2014
High School Diploma -
Governor Stirling Senior High School