ALEXANDRA O'NEILL
Maroochy River,QLD
Summary
Proven track record in enhancing customer experiences and streamlining front-of-house operations, notably at Wholers. Excelled in roles requiring exceptional organizational and communication skills, as demonstrated by coordinating events for Nava Creative Kosher Cuisine. Skilled in Microsoft Office and renowned for reliability, I consistently exceed employer expectations by driving satisfaction and efficiency.
Overview
13
13
years of professional experience
Work History
Front of House
Wholers
Adelaide
06.2024 - 10.2024
- Greet and assist customers in friendly and inviting manner
- Take customer orders at pos accurately in a timely manner
- Prepare food and drinks according to the cafe standards
- Maintain a clean and safe environment
- Stock cafe front of house and kitchen areas
- Ensure customer satisfaction and quickly addressing and concerns or complaints
- Ensure a close and happy staff environment
Administrate Assistant
Goldcoast Volunteering
Goldcoast
03.2019 - 12.2019
- Answering phone and assisting clients
- Booking transport for disabled and elderly clients
- General office filing and administration tasks
- Counting and handling daily cash intake
- Coordinating pick up and times and addressing any changes in booking
- Handling client questions or concerns in a friendly and efficient manner
Catering and Event Coordinator
Nava Creative Kosher Cuisine
Vancouver
01.2017 - 01.2018
- Daily coordination of catering orders
- Creating quotes and providing information about our business
- Taking and confirming all orders via email and phone
- Inventory for kitchen and special events
- Maintained strong communication between kitchen and administrative staff
- Organising social media presence
- Payroll
- Arranging sites for events
- Invoice processing and deposits
Server/Bartender
Elwoods
Vancouver
03.2016 - 12.2016
- Confidently create sales and bookings
- Friendly and prompt service
- Printing bills and collecting payment
- Cash handling
- Arranging stocktake for front of house
- Taking care of routine tasks for the bar
Senior Event Server
Truffles Fine Foods and Catering
Vancouver
11.2015 - 03.2016
- High quality of event service for guests
- Assist with set up and close down of events
- Bartending Duties
- Assist with food preparation
- Effectively work with a large and diverse range of staff members
Senior Server
Jericho Tennis Club
Vancouver
06.2015 - 08.2015
- Managed opening and closing duties to facilitate restaurant operations.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Calculated charges, issued table checks, and collected payments from customers.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Greeted customers, answered questions and recommended specials to increase profits.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Garnished dishes and beverages to serve visually appealing menu items.
Senior Server
Old Spaghetti Factory
Whistler
11.2014 - 06.2015
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Sales/ Administration Coordinator
Salmat
Adelaide
07.2012 - 07.2014
- Efficient coordination of client catalogue campaigns
- Participate in business meetings and team sales huddles
- Managed over 100 client accounts across Australia
- Drove revenue thought obtaining and managing new client accounts via cold calls
- Creating quotes and estimate for r client campaigns and managing the client database
- Built strong and trustworthy relationships with clients
- Nation wide logistical planning for catalogue delivery
- Manage and complaints or questions
- Ability to work under extreme time constraints
- Follow up payments and outstanding invoices
- Awards:
- Winner of Account coordinator Program
- Employee of the Month South Australia
- Employee of the Quarter South Australia
Receptionist
Peter Stevens Motorcycles
Adelaide
08.2011 - 07.2012
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
Food Handling Certificate -
South Australia01.2024
Responsible Service of Alcohol -
Queensland01.2018
Serving It Right certificate -
Vancouver01.2015
Bachelor of Commerce -
University of Adelaide
01.2009
Year 12 Certificate -
St Peter's Collegiate Girls School
01.2006
Skills
- Marketing Communication
- Payroll
- Tying speed: 50 wpm
- Effective verbal and writing skills
- Attention to detail
- Planning skills
- Time management skills
- Customer service
- Friendly personality
- Team player
- Reliability
- Punctuality
- Front of House Operations
- Office reception
- Microsoft Outlook, Word, and Excel
References
Angie Fletcher, Cafe Manager, Wholers, 0405603244, victor@wohlers.com.au
References
References available upon request.
Timeline
Front of House
Wholers
06.2024 - 10.2024
Administrate Assistant
Goldcoast Volunteering
03.2019 - 12.2019
Catering and Event Coordinator
Nava Creative Kosher Cuisine
01.2017 - 01.2018
Server/Bartender
Elwoods
03.2016 - 12.2016
Senior Event Server
Truffles Fine Foods and Catering
11.2015 - 03.2016
Senior Server
Jericho Tennis Club
06.2015 - 08.2015
Senior Server
Old Spaghetti Factory
11.2014 - 06.2015
Sales/ Administration Coordinator
Salmat
07.2012 - 07.2014
Receptionist
Peter Stevens Motorcycles
08.2011 - 07.2012
Food Handling Certificate -
Responsible Service of Alcohol -
Serving It Right certificate -
Bachelor of Commerce -
University of Adelaide
Year 12 Certificate -
St Peter's Collegiate Girls School
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