Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Hi, I’m
Alexandra Palma Bonilla
Stanmore,NSW
Summary
Overview
5
years of professional experience
1
Certification
Work History
Compass Group
Barista
04.2023 - 06.2023
Job overview
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
Compass Group
Catering Assistant
02.2023 - 04.2023
Job overview
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained flexible work schedule to meet event needs.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Maintained composure and work quality while under stress.
- Stocked and rotated food items according to expiration dates.
- Pushed, pulled and transported large loads and objects.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Pinnacle People
Front House Staff
01.2023 - 02.2023
Job overview
- Reset tables between guests by restocking low items and wiping down surfaces.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Greeted customers and answered inquiries regarding menu items and specials.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Pinnacle People
Front of House Assistant
10.2018 - 02.2019
Job overview
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
South Beach Social
Kitchen Hand
10.2018 - 11.2018
Job overview
- Assist Cooks and Chef in preparing and storing food
- Washing dishes and kitchen utensils
- Cleaning work areas.
The Partner
Assistant Manager
01.2018 - 08.2018
Job overview
- Organizing all aspect of events such as catering, seating, location presentation as well as coordinating run sheets and front of house service.
Education
Greenwich CollegeSydney, NSW
from General English Course
05.2023
University Overview
CBD College Pty Ltd.Sydney, NSW
from Barista Basics Mark II - Coffee Art & Presentation
04.2023
University Overview
Queensland Academy of TechnologyBrisbane, QLD
General English Course
02.2019
University Overview
Skills
- SKILLS AND ATTRIBUTES
- Ability to perform tasks independently as well as part of team
- Strong organizational skills, patient, hard worker, punctual
- Excellent Customer Service skills both face to face and ability to handle variety of questions
- Able to solve problems
- Very good ability to communicate with supervisors and managers
- Can perform under pressure
- Can execute tasks within short time
- Great honesty and loyalty proven through past work experiences
- Adaptable and Flexible
- Food Preparation and Safety
Certification
- Licensed RSA - NSW.
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Barista
Compass Group
04.2023 - 06.2023
Catering Assistant
Compass Group
02.2023 - 04.2023
Front House Staff
Pinnacle People
01.2023 - 02.2023
Front of House Assistant
Pinnacle People
10.2018 - 02.2019
Kitchen Hand
South Beach Social
10.2018 - 11.2018
Assistant Manager
The Partner
01.2018 - 08.2018
Greenwich College
from General English Course
CBD College Pty Ltd.
from Barista Basics Mark II - Coffee Art & Presentation
Queensland Academy of Technology
General English Course
Similar Profiles
Nafissa NouicerNafissa Nouicer
Cleaning and Catering Account Deputy Manager at Compass GroupCleaning and Catering Account Deputy Manager at Compass Group
NETHAJI S NETHAJI S null
Commi 2 at Compass GroupCommi 2 at Compass Group
Simran KaurSimran Kaur
Line Cook at Compass GroupLine Cook at Compass Group
Craig AshbrookeCraig Ashbrooke
Project Manager - Remote Mine Site at Compass GroupProject Manager - Remote Mine Site at Compass Group
Faisal NaziryFaisal Naziry
Registered Nurse — Cardiac Catheterisation Laboratory at St Vincent’s HospitalRegistered Nurse — Cardiac Catheterisation Laboratory at St Vincent’s Hospital