Alexandra Papaioannou
Semaphore,SA
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organising office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Office Manager
Parliament House - Hon Connie Bonaros MLC
Adelaide, SA
11.2024 - Current
- Maintained impeccable office organisation to support efficiency, professionalism and performance objectives.
- Planning Schedules
- Ordered supplies and equipment to maintain adequate inventory levels.
- Responded to customer inquiries via phone or email in a professional manner.
- Responding to events and Invitations
- Delegated work to staff, setting priorities and goals.
- Managing parliamentary files
Cellar Door and Tour Experience Manager
Torbreck Vintners & Kalleske Wines
Barossa Valley, SA
02.2015 - 11.2024
- Recruited and trained new employees to meet job requirements.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Delegated work to staff, setting priorities and goals.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Proposed or approved modifications to project plans.
- Trained employees on additional job positions to maintain coverage of roles.
- Ensured compliance with industry regulations and company policies.
- Monitored staff performance and addressed issues.
- Created tourism ads for publications to boost visitors.
- Planned, developed and disseminated thorough tour itineraries and developed contingency plans for potential difficulties.
Business & Case Support Worker
Department for Education and Child Development
Adelaide, SA
01.2008 - 02.2014
- Monitored client compliance with treatment plans and court orders.
- Guided clients through transition to independent living within community.
- Reduced unnecessary risk of institutional care by treating high-risk clients living in communities.
- Assisted clients in accessing community resources such as housing, food banks, medical care.
- Counseled clients on topics including but not limited to anger management, life skills development and substance abuse prevention and intervention strategies.
- Participated in team meetings to review cases or share best practices.
Skills
- Office management
- Shift scheduling
- Vendor negotiation
- Customer service
- Schedule planning
- Team delegation
- Team leadership
- Task delegation
- Coaching and mentoring
- Partnership development
- Marketing
- Schedule preparation
- Clear communication
- Relationship building
- Product management
- Staff training and development
- Time management
Timeline
Office Manager
Parliament House - Hon Connie Bonaros MLC
11.2024 - Current
Cellar Door and Tour Experience Manager
Torbreck Vintners & Kalleske Wines
02.2015 - 11.2024
Business & Case Support Worker
Department for Education and Child Development
01.2008 - 02.2014
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