Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alexandra Pearce

Canberra,ACT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Clinic Manager

Laser Clinics Australia
01.2023 - Current
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Developed and implemented team building activities to foster collaboration and improve employee morale.
  • Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
  • Budgeted for resources to control expenditure and maximize profits.
  • Developed marketing strategies to increase visibility and patient base.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Hired, trained and supervised employees to maintain team of high performers.

Senior Beauty Therapist

Clear Skincare
09.2022 - 01.2023
  • Processed payments, entering sales in register for prompt customer service.
  • Trained new staff in product knowledge and customer service protocols.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Maintained counter and display areas for cleanliness and organization.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Used social media platforms to promote salon and services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Developed loyal following of clients by providing high-quality services.

Property Management Administrative Assistant

Luton Properties
05.2022 - 07.2022
  • Prepared and maintained accurate property listings, sales contracts and closing documents.
  • Coordinated appointments to show marketed properties.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Assisted clients in home staging and overall preparation for real estate sales.process
  • Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
  • Processed applications and paperwork in accordance with state and federal laws.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Maintained comprehensive database of property listings and market data for KPI tracking and traceablity.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Established administrative work procedures to track staff's daily tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.

Assistant Manager

Pharmacy Plus Network
09.2021 - 04.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Retail Manager

Miller's Pharmacy
04.2019 - 09.2021
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Answered questions about store policies and addressed customer concerns.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained new employees on proper protocols and customer service standards.

Education

Diploma - Beauty Services

TAFE NSW
Orange, NSW

Certificate IV - Community Pharmacy

TAFE Digital
Online

Statement of Attainment - First Aid

TAFE NSW
Cowra, NSW

Skills

  • Clinical Staff Management
  • Continuous Improvement Planning
  • Compliance Advisory
  • Resource Monitoring
  • Marketing
  • Motivational Leadership
  • Revenue Management
  • Problem Identification
  • Corporate Compliance
  • Employee Recruitment
  • Scheduling

References

Stacy Swanton - Clear Skincare

0447 333 556


Additional references available upon request. 

Timeline

Clinic Manager

Laser Clinics Australia
01.2023 - Current

Senior Beauty Therapist

Clear Skincare
09.2022 - 01.2023

Property Management Administrative Assistant

Luton Properties
05.2022 - 07.2022

Assistant Manager

Pharmacy Plus Network
09.2021 - 04.2022

Retail Manager

Miller's Pharmacy
04.2019 - 09.2021

Diploma - Beauty Services

TAFE NSW

Certificate IV - Community Pharmacy

TAFE Digital

Statement of Attainment - First Aid

TAFE NSW

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