ALEXANDRA PERKS
Windsor,VIC
Summary
Dynamic leader, enhancing team efficiency and customer satisfaction. Excelled in staff management and complex problem-solving, leveraging software expertise and a goal-oriented approach to exceed performance targets. Skilled in training and mentoring, and organisational development. Completed regional work in Queensland explaining gap in employment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Heirloom Seed
08.2023 - Current
- Oversaw daily operations of cafe department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership qualities and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and dealt with the different needs of each day fulfilling an adaptable approach.
- Maintained clean and well-organized production areas to meet company standards and avoid unnecessary work delays due to hazards or inefficient layouts.
- Working within a small and intimate team, ensuring strong formation of company relationships for ensure effective teamwork and communication throughout the day.
Receptionist
Burnett Riverside Hotel
04.2023 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices and responded to inquirers from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and calender management, including forward planning and scheduling.
- Kept reception area clean and neat to give visitors positive first impression.
- Building effective working relationships across the business.
Administration Officer
NHS
05.2022 - 12.2022
- Developed strong working relationships with colleagues, contributing to positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel using sources of information technology (MS Office and CRM systems).
- Interdepartmental communication between team members and higher authority personnel.
- Dealing and communicating with patients and consultants in regards to highly sensitive cases meeting all data protection requirements.
Front of House
Blossom And Wild
09.2021 - 05.2022
Front of House
P.E. Mead & Sons
09.2018 - 09.2021
Education
High School Diploma -
Tring School
Tring, UK08.2022
Skills
- Training and mentoring
- Staff Management
- Complex Problem-Solving
- Software experience
- Inventory Control
- Operations Management
Certification
- PCI Data Security Standards - procedures to follow to ensure data is held securely. Different types of fraudulent methods used to access data and procedures to follow with suspected theft or fraud.
- GPDR Awareness - rules for transferring data internationally and how to handle risks and consequences of data breach.
- Allergen Awareness - adhere to control measurements put in place to protect consumers from harm.
- ALPS - dealing with alcohol and related crime, and how to recognise social responsibility.
- Chemical Competence - legal framework surrounding COSHH and the role of risk assessments and safety data.
- Personal Resilience - how to prevent mental health in myself and others and building resilience.
- Head Girl - fundamental leading role within my higher school years, dealing with events student teacher feedback and participating in governor meetings out of school hours.
Timeline
Supervisor
Heirloom Seed
08.2023 - Current
Receptionist
Burnett Riverside Hotel
04.2023 - 08.2023
Administration Officer
NHS
05.2022 - 12.2022
Front of House
Blossom And Wild
09.2021 - 05.2022
Front of House
P.E. Mead & Sons
09.2018 - 09.2021
High School Diploma -
Tring School
- PCI Data Security Standards - procedures to follow to ensure data is held securely. Different types of fraudulent methods used to access data and procedures to follow with suspected theft or fraud.
- GPDR Awareness - rules for transferring data internationally and how to handle risks and consequences of data breach.
- Allergen Awareness - adhere to control measurements put in place to protect consumers from harm.
- ALPS - dealing with alcohol and related crime, and how to recognise social responsibility.
- Chemical Competence - legal framework surrounding COSHH and the role of risk assessments and safety data.
- Personal Resilience - how to prevent mental health in myself and others and building resilience.
- Head Girl - fundamental leading role within my higher school years, dealing with events student teacher feedback and participating in governor meetings out of school hours.
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