Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexandra Robinson

West End

Summary

Accredited Practicing Dietitian with ten years of experience developing personalised nutritional plans that positively affect patient outcomes. Highly-qualified and well-trained clinical professional with detailed approach. Demonstrated experience helping patients across a range of settings handle chronic medical problems through effective nutrition. Strong communicator with outstanding active listening skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Health Concierge Clinician

Medibank Private
01.2024 - Current
  • Provide personalised health support to help Medibank members prepare for, or recover from, a hospital stay or treatment.
  • Provide Dietetic support to members who have reported weight loss and poor appetite in recent months
  • Assessed risk factors of patients and made referrals for further services.
  • Maintained knowledge of referral programs and eligibility criteria to facilitate high quality referrals to appropriate programs

Contact centre consultant

Brighter Super
04.2023 - 12.2024
  • Managed inbound and outbound calls and written enquiries from members, employers and other fund stakeholders
  • Promoted member understanding of the financial services offered by the Fund; and delivery of general advice
  • Met customer call guidelines for service levels, handle time and productivity.
  • Identified and resolved discrepancies and errors in customer accounts.

Dietitian & Customer Care Manager

Yummies for Little Tummies
08.2021 - 03.2023
  • Menu development for a company that produced meals for childcare centre, ensuring menus were in line with dietary guidelines and relevant regulations
  • Customer support: Point of contact for existing customers (answer and queries customers may have, find solutions to correct any errors, negotiate changes to current service to ensure best customer outcome)
  • Operations (assisted with weekly order taking & processing, liaise with production team to ensure orders can be fulfilled)

Dietitian

InForm Nutrition
06.2017 - 11.2021
  • Provided dietetic services to individuals with a range of health conditions in Private practice
  • Coached individuals on methods for managing chronic diseases with effective dietary plans.
  • Business development, client liaison, marketing materials and website development and maintenance
  • Administrative duties (appointment setting, client communications, client billing)

Dietitian

Solutions with Food
06.2020 - 12.2020
  • Provided specialised dietary support and interventions to Dialysis patients in at the Fresenius Dialysis Clinic, Brookwater. This included Initial Assessments and ongoing reviews of patients as per CKD guidelines or at the request of the multidisciplinary team
  • Provided dietetic services to inpatients in the general medical ward at the Mater Hospital Springfield
  • Dietetic supports to NDIS clients and their support workers or families. This included individualised meal plans, development of resources, cooking workshops and education sessions
  • PEG feed reviews for NDIS and aged care patients

Account Manager & Dietitian

Barambah Organics
10.2018 - 11.2019
  • Customer service support for enquiries, orders, product education, complaints resolution, nutritional advice (phone, email, social media; in person)
  • Managed a portfolio of customers within Queensland, New South Wales and Victoria. Responsible for growth of sales within existing accounts and acquisition of new customers
  • Managed new customer acquisition process: prospected and qualified leads; created and presented proposals to prospective customers; negotiated contract terms; on-boarding.
  • Provided nutritional guidance to production team, general staff and customers

Dietitian

Blue Care
01.2016 - 01.2018
  • Provided Dietetic services to residential aged care Facilities, including triaging patients, monitoring patient weights and food charts, adjusting dietary interventions to reflect patient requirements
  • Conducted home visits to aged care and NDIS patients
  • Reviewed, monitored and adjusted PEG feeds for patients in the community and in Residential or Community Care Settings
  • Designed tailored nutrition plans to align with medical conditions, notably (i.e. Dysphagia, Malnutrition, Diabetes, GI disorders, Parkinson’s, Chronic Kidney Disease, Dementia, Cancer, Cardiovascular diseases)
  • Provided education to staff and families on the dietary needs of patients, including management of specialised diets
  • Monitored patient progress and documented nutritional information in patient charts and records.
  • Worked effectively with doctors, nurses, allied health and kitchen staff to ensure holistic patient care
  • Continuous Improvement projects including development and introduction of a nutrition supplement to four residential aged-care facilities
  • Administrative duties (appointment setting, client communications, handover to other disciplines)

Administration

HENSH Pty Ltd
01.2012 - 01.2016
  • Developed and prepared a suite of periodic and ad-hoc reports to monitor operational activity and business information

Taskforce Coordinator

Victorian State Emergency Service
01.2011 - 01.2012
  • Planned and conducted research and prepared briefing papers and reports for Taskforces
  • Scheduled, promoted, coordinated project groups and recruited appropriate Taskforce members

Senior Business Improvement Analyst

ENERGEX
01.2009 - 01.2011
  • Identified, recommended, planned and initiated improvements to processes, business operations and practices to improve business outcomes
  • Coordinated and ran focus groups to collect feedback and identify improvement opportunities
  • Prepared and delivered presentations to inform stakeholders of new or changed policies; provided training on the use of supporting tools
  • Developed periodic and ad-hoc reports to monitor operational activity
  • Attended monthly management meetings at 16 sites to build relationships with employees, provide project updates, and identify improvement opportunities.

Business Graduate

ENERGEX
01.2008 - 01.2009
  • Identified and devised solutions to improve non-compliant or inefficient business processes
  • Liaised with stakeholders, managers and staff to ensure targets were met and satisfaction achieved
  • Reviewed internal governance and business functions and implemented changes to ensure operations and accountabilities reflected best practice and complied with legislative requirements

Business Development & Training Manager

WHK Horwath EIS
01.2007 - 01.2008
  • Management of the national Training Program: schedule training sessions; organise venue/catering/IT equipment; preparation of training materials; venue set-up; training follow-up
  • Customer relationship management: built long term relationships; arranged and participated in meetings; responded to customer requests
  • Point of contact for all new and existing clients; lead generation, prepared and analysed customer satisfaction assessments

Education

Master of Dietetics Studies -

University of Queensland
07-2015

Bachelor of Health Sciences with Distinction - Nutrition & Psychology

Deakin University
01.2014

Bachelor of Business Management - Marketing

University of Queensland
12-2006

Bachelor of Commerce - Finance

University of Queensland
12-2006

Skills

  • Virtual healthcare delivery
  • Nutrition planning for older adults
  • Nutritional planning
  • Dietary guidance
  • Lead Generation and Referrals
  • Patient management
  • Empathetic communication

Certification

  • Accredited Practicing Dietitian (Full APD Status)
  • Member of Dietitians Association of Australia

Timeline

Health Concierge Clinician

Medibank Private
01.2024 - Current

Contact centre consultant

Brighter Super
04.2023 - 12.2024

Dietitian & Customer Care Manager

Yummies for Little Tummies
08.2021 - 03.2023

Dietitian

Solutions with Food
06.2020 - 12.2020

Account Manager & Dietitian

Barambah Organics
10.2018 - 11.2019

Dietitian

InForm Nutrition
06.2017 - 11.2021

Dietitian

Blue Care
01.2016 - 01.2018

Administration

HENSH Pty Ltd
01.2012 - 01.2016

Taskforce Coordinator

Victorian State Emergency Service
01.2011 - 01.2012

Senior Business Improvement Analyst

ENERGEX
01.2009 - 01.2011

Business Graduate

ENERGEX
01.2008 - 01.2009

Business Development & Training Manager

WHK Horwath EIS
01.2007 - 01.2008

Bachelor of Health Sciences with Distinction - Nutrition & Psychology

Deakin University

Master of Dietetics Studies -

University of Queensland

Bachelor of Business Management - Marketing

University of Queensland

Bachelor of Commerce - Finance

University of Queensland
Alexandra Robinson