Alexandra Robinson
West End
Summary
Accredited Practicing Dietitian with ten years of experience developing personalised nutritional plans that positively affect patient outcomes. Highly-qualified and well-trained clinical professional with detailed approach. Demonstrated experience helping patients across a range of settings handle chronic medical problems through effective nutrition. Strong communicator with outstanding active listening skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Health Concierge Clinician
Medibank Private
01.2024 - Current
- Provide personalised health support to help Medibank members prepare for, or recover from, a hospital stay or treatment.
- Provide Dietetic support to members who have reported weight loss and poor appetite in recent months
- Assessed risk factors of patients and made referrals for further services.
- Maintained knowledge of referral programs and eligibility criteria to facilitate high quality referrals to appropriate programs
Contact centre consultant
Brighter Super
04.2023 - 12.2024
- Managed inbound and outbound calls and written enquiries from members, employers and other fund stakeholders
- Promoted member understanding of the financial services offered by the Fund; and delivery of general advice
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
Dietitian & Customer Care Manager
Yummies for Little Tummies
08.2021 - 03.2023
- Menu development for a company that produced meals for childcare centre, ensuring menus were in line with dietary guidelines and relevant regulations
- Customer support: Point of contact for existing customers (answer and queries customers may have, find solutions to correct any errors, negotiate changes to current service to ensure best customer outcome)
- Operations (assisted with weekly order taking & processing, liaise with production team to ensure orders can be fulfilled)
Dietitian
InForm Nutrition
06.2017 - 11.2021
- Provided dietetic services to individuals with a range of health conditions in Private practice
- Coached individuals on methods for managing chronic diseases with effective dietary plans.
- Business development, client liaison, marketing materials and website development and maintenance
- Administrative duties (appointment setting, client communications, client billing)
Dietitian
Solutions with Food
06.2020 - 12.2020
- Provided specialised dietary support and interventions to Dialysis patients in at the Fresenius Dialysis Clinic, Brookwater. This included Initial Assessments and ongoing reviews of patients as per CKD guidelines or at the request of the multidisciplinary team
- Provided dietetic services to inpatients in the general medical ward at the Mater Hospital Springfield
- Dietetic supports to NDIS clients and their support workers or families. This included individualised meal plans, development of resources, cooking workshops and education sessions
- PEG feed reviews for NDIS and aged care patients
Account Manager & Dietitian
Barambah Organics
10.2018 - 11.2019
- Customer service support for enquiries, orders, product education, complaints resolution, nutritional advice (phone, email, social media; in person)
- Managed a portfolio of customers within Queensland, New South Wales and Victoria. Responsible for growth of sales within existing accounts and acquisition of new customers
- Managed new customer acquisition process: prospected and qualified leads; created and presented proposals to prospective customers; negotiated contract terms; on-boarding.
- Provided nutritional guidance to production team, general staff and customers
Dietitian
Blue Care
01.2016 - 01.2018
- Provided Dietetic services to residential aged care Facilities, including triaging patients, monitoring patient weights and food charts, adjusting dietary interventions to reflect patient requirements
- Conducted home visits to aged care and NDIS patients
- Reviewed, monitored and adjusted PEG feeds for patients in the community and in Residential or Community Care Settings
- Designed tailored nutrition plans to align with medical conditions, notably (i.e. Dysphagia, Malnutrition, Diabetes, GI disorders, Parkinson’s, Chronic Kidney Disease, Dementia, Cancer, Cardiovascular diseases)
- Provided education to staff and families on the dietary needs of patients, including management of specialised diets
- Monitored patient progress and documented nutritional information in patient charts and records.
- Worked effectively with doctors, nurses, allied health and kitchen staff to ensure holistic patient care
- Continuous Improvement projects including development and introduction of a nutrition supplement to four residential aged-care facilities
- Administrative duties (appointment setting, client communications, handover to other disciplines)
Administration
HENSH Pty Ltd
01.2012 - 01.2016
- Developed and prepared a suite of periodic and ad-hoc reports to monitor operational activity and business information
Taskforce Coordinator
Victorian State Emergency Service
01.2011 - 01.2012
- Planned and conducted research and prepared briefing papers and reports for Taskforces
- Scheduled, promoted, coordinated project groups and recruited appropriate Taskforce members
Senior Business Improvement Analyst
ENERGEX
01.2009 - 01.2011
- Identified, recommended, planned and initiated improvements to processes, business operations and practices to improve business outcomes
- Coordinated and ran focus groups to collect feedback and identify improvement opportunities
- Prepared and delivered presentations to inform stakeholders of new or changed policies; provided training on the use of supporting tools
- Developed periodic and ad-hoc reports to monitor operational activity
- Attended monthly management meetings at 16 sites to build relationships with employees, provide project updates, and identify improvement opportunities.
Business Graduate
ENERGEX
01.2008 - 01.2009
- Identified and devised solutions to improve non-compliant or inefficient business processes
- Liaised with stakeholders, managers and staff to ensure targets were met and satisfaction achieved
- Reviewed internal governance and business functions and implemented changes to ensure operations and accountabilities reflected best practice and complied with legislative requirements
Business Development & Training Manager
WHK Horwath EIS
01.2007 - 01.2008
- Management of the national Training Program: schedule training sessions; organise venue/catering/IT equipment; preparation of training materials; venue set-up; training follow-up
- Customer relationship management: built long term relationships; arranged and participated in meetings; responded to customer requests
- Point of contact for all new and existing clients; lead generation, prepared and analysed customer satisfaction assessments
Education
Master of Dietetics Studies -
University of Queensland
07-2015
Bachelor of Health Sciences with Distinction - Nutrition & Psychology
Deakin University
01.2014
Bachelor of Business Management - Marketing
University of Queensland
12-2006
Bachelor of Commerce - Finance
University of Queensland
12-2006
Skills
- Virtual healthcare delivery
- Nutrition planning for older adults
- Nutritional planning
- Dietary guidance
- Lead Generation and Referrals
- Patient management
- Empathetic communication
Certification
- Accredited Practicing Dietitian (Full APD Status)
- Member of Dietitians Association of Australia
Timeline
Health Concierge Clinician
Medibank Private
01.2024 - Current
Contact centre consultant
Brighter Super
04.2023 - 12.2024
Dietitian & Customer Care Manager
Yummies for Little Tummies
08.2021 - 03.2023
Dietitian
Solutions with Food
06.2020 - 12.2020
Account Manager & Dietitian
Barambah Organics
10.2018 - 11.2019
Dietitian
InForm Nutrition
06.2017 - 11.2021
Dietitian
Blue Care
01.2016 - 01.2018
Administration
HENSH Pty Ltd
01.2012 - 01.2016
Taskforce Coordinator
Victorian State Emergency Service
01.2011 - 01.2012
Senior Business Improvement Analyst
ENERGEX
01.2009 - 01.2011
Business Graduate
ENERGEX
01.2008 - 01.2009
Business Development & Training Manager
WHK Horwath EIS
01.2007 - 01.2008
Bachelor of Health Sciences with Distinction - Nutrition & Psychology
Deakin University
Master of Dietetics Studies -
University of Queensland
Bachelor of Business Management - Marketing
University of Queensland
Bachelor of Commerce - Finance
University of Queensland
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