Alexandra Salzano
MELBOURNE,VIC
Summary
Customer service professional with strong background in account administration and payment processing. Resolved complex issues and improved customer satisfaction through effective communication and problem-solving. Maintained accurate records and supported clients with banking inquiries.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Cba
thornbury, VIC
01.1999 - Current
Provided exceptional customer service at Commonwealth Bank by addressing inquiries and resolving issues.
Assisted Commonwealth Bank customers with account inquiries and banking requests, ensuring timely resolution.
- Resolved branch and phone complaints using clear Commonwealth Bank service standards.
- Liaised with customers to address inquiries and enhance satisfaction.
- Supported customers with online banking and card service questions.
- Verified customer identity and followed Commonwealth Bank security procedures.
- Explained products, fees, and account features to retail banking customers.
- Escalated complex issues to specialized Commonwealth Bank teams.
Owner
Salzano delicatessen
Balwyn North, VIC
08.2013 - 10.2026
Education
Collingwood College
Collingwood , VICSkills
- Account management
- Transaction processing
- Banking software
Timeline
Owner
Salzano delicatessen
08.2013 - 10.2026
Customer Service Representative
Cba
01.1999 - Current
Collingwood College