Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Stokes

Bli Bli ,QLD

Summary

I am focused on providing professional service and support. I have a positive nature with excellent customer service skills and eager to continue learning. I am hardworking, multitasking employee with time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Debt Negotiator

Debtstroyer
Noosa, QLD
04.2018 - 02.2021
  • Creditor Debt Negotiations
  • Informal payment arrangement negotiations
  • Moratorium negotiations
  • Data input
  • Assess and collect relevant information to prepare an Informal Payment Agreement.
  • Quality compliance checks
  • Assisting Manager of the department; acted as stand in when the manager was away.
  • Variations
  • Handled customer phone calls and complaints.
  • Monitored accounts, updated records, and kept detailed notes of conversations and agreements.
  • Advocated for clients in negotiations with creditors to achieve the best possible outcomes.
  • Responded promptly to customer inquiries about the status of their accounts or any changes made by creditors.
  • Negotiated payment plans with creditors to reduce debt balances and lower interest rates.
  • Assisted clients in creating a budget that works within their means.
  • Communicated regularly with creditors via phone calls and emails regarding payment plans or settlement offers.
  • Investigated complaints from customers regarding billing disputes or other issues related to their accounts.
  • Maintained a high level of professionalism while interacting with both internal staff members as well as external customers.
  • Accepted and processed customer payments and applied toward account balances.
  • Evaluated client situations and recommended optimal products to meet individual needs.
  • Responded to many telephone calls and emails each day, setting up appointments, answering questions, and collecting information about specific concerns.
  • Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions and time extensions.
  • Calculated clients' available monthly income to meet debt obligations.
  • Created debt management plans, spending plans or budgets to assist clients in meeting financial goals.
  • Prepared budgets, financial education tools and referrals on behalf of clients.

Case Manager

Insolvency Admin Services
Noosa, QLD
04.2015 - 04.2018
  • Client Case Manager
  • Assisting the Manager of the department; acted as stand in when the manager was away.
  • Data input
  • Quality Compliance checks
  • Variations
  • Scheduling and actioning of dividends/payments
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Created budgets and cash flow plans to help clients become financially stable over time.
  • Managed customer inquiries regarding payment status, account balances, collections activity.
  • Ensured that all necessary documentation is collected prior to executing any agreements.
  • Reviewed requests for proposals to ensure they meet all requirements prior to submission by the company.
  • Drafted new contracts or amendments based on changes in scope of work or other factors.
  • Processed payment to creditors.
  • Assisted with quality assurance checks.

Case Manager

Australian Debt Administrators
Noosa, QLD
04.2015 - 04.2018
  • Client Case Manager
  • Assisting the Manager of the Department; acted as stand in when the manger was away.
  • Data input
  • Quality compliance checks
  • Variations
  • Scheduling and actioning dividends/payments.

Sales Assistant

Petbarn
Noosa, QLD
08.2014 - 06.2015
  • Outstanding customer service, making the customer feel comfortable and always welcome.
  • Attended to clients' request for assistance on products and selection of goods.
  • Assisting and advising customers with their selection of goods.
  • Helping customers with questions about their animals.
  • Educating customers on certain products.
  • Opening and closing of store.
  • Taking care of animals in the store
  • Remaining motivated and focused on reaching KPI's
  • Upselling and selling products and livestock
  • Work as a team and individually in daily tasks and the smooth running and operation of the store.
  • Cash register processing, cash and EFTPOS handling and end of day reconciliation.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Used point-of-sale systems to track inventory levels and properly restock shelves.

Supervisor

Subway
Maroochydore, QLD
02.2013 - 05.2013
  • Supervision of and leading team in daily task and smooth running and operation of the store. This includes disciplining where necessary.
  • Assisting in achieving KPI's.
  • Customer service in store and on the telephone. this includes greeting customers, attending to their orders and fulfilling their requests.
  • Stock monitoring and management.
  • Cash register processing, cash and EFTPOS handling and end of day reconciliation.
  • Food preparation and handling
  • Telephone ordering and processing and delivery where necessary.
  • Sandwich artist duties as per previous job description.

Sandwich Artist

Subway
Maroochydore, QLD
04.2012 - 02.2013
  • Customer service including greeting customers,attending to their orders and fulfilling their requests.
  • Cash and EFTPOS handling.
  • Food preparation and processing orders.
  • Telephone orders and processing.
  • Drive through responsibilities; taking orders, processing and delivering of orders.
  • Stocked shelves with products and supplies.
  • Organized inventory for efficient restocking of products.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Upsold additional items to increase store profits.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.

Cafe Assistant

The Hungry Hut
Kawana, QLD
10.2011 - 01.2012
  • Serve and assist patrons.
  • Prepare, cook and serve food and beverages.
  • Delivering of orders to local businesses.
  • Till register operations involving cash and EFTPOS
  • Processed take away orders efficiently while adhering to company policies and procedures.
  • Assisted in preparing coffee, tea and other beverages according to customers' orders.
  • Maintained a clean and organized work environment, including countertops, tables, shelves and equipment.
  • Adhered strictly to hygiene protocols while working within the cafe kitchen area.

Retail Assistant

Target
Maroochydore, QLD
03.2010 - 10.2011
  • Cashier/register operator; involving cash and EFTPOS handling
  • Customer Service.
  • Assisting customers with selection of goods.
  • Advising on merchandise and directing and accompanying customers to relevant section in-store.
  • Stock displays and stock control.
  • Assisted with stock taking process.
  • Attended team meetings regularly for updates on new products, promotions or services offered by the store.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Greeted customers upon entry to the store and provided a positive shopping experience.
  • Rang up purchases accurately on the point-of-sale system.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.

Assistant

All About Pets
Pacific Paradise , QLD
09.2009 - 03.2010
  • Customer service and reception which included diary management, filing and updating/maintaining client database.
  • Booking appointments.
  • Groomings dogs using Hydro bath.
  • Stock display and monitoring
  • General tidying of the store and maintaining displays in store.
  • Greeted visitors, clients and guests in a professional manner.

Receptionist / Salon Assistant

A Certain Kind of Touch
Pacific Paradise And Alexandra Headlands , QLD
09.2007 - 02.2009
  • Front office reception; telephone duties and booking of appointments by phone and in person requiring diary management.
  • Updating client database
  • Preparing treatment rooms for beauticians and clients.
  • Cash register operation, cash handling, processing payments by cash or EFTPOS.
  • Assisting hairdressers and beauty therapists.
  • Stock display and stock monitoring.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered incoming calls, took messages, and transferred calls to appropriate personnel.

Education

Certificate 3 in Retail - Retail

TAFE QLD
Old Bar, NSW
01-2013

High School Diploma -

Maroochydore State High School
QLD
11-2011

Certificate 2 - Retail

TAFE Qld
QLD
11-2011

Certificate 2 - Hospitality

TAFE Qld
QLD
11-2011

Diploma - Business

TAFE QLD
Online

Skills

  • Credit management
  • Data Interpretation
  • Legal Compliance
  • Portfolio Management
  • Financial History Review
  • Teamwork and Collaboration
  • Customer Service Skills
  • Adaptability
  • Task Prioritization
  • Attention to Detail
  • Goal Setting
  • Problem-solving abilities
  • Budget Preparation
  • Self Motivation
  • Payment Processing
  • Active Listening
  • Time Management
  • Organizational Skills
  • Team Collaboration
  • Professionalism
  • Adaptability and Flexibility
  • Relationship Building
  • Billing inquiry management
  • Professional Demeanor
  • Product Sales
  • Excellent Communication
  • Effective Communication
  • Multitasking
  • Reliability

Timeline

Debt Negotiator

Debtstroyer
04.2018 - 02.2021

Case Manager

Insolvency Admin Services
04.2015 - 04.2018

Case Manager

Australian Debt Administrators
04.2015 - 04.2018

Sales Assistant

Petbarn
08.2014 - 06.2015

Supervisor

Subway
02.2013 - 05.2013

Sandwich Artist

Subway
04.2012 - 02.2013

Cafe Assistant

The Hungry Hut
10.2011 - 01.2012

Retail Assistant

Target
03.2010 - 10.2011

Assistant

All About Pets
09.2009 - 03.2010

Receptionist / Salon Assistant

A Certain Kind of Touch
09.2007 - 02.2009

Certificate 3 in Retail - Retail

TAFE QLD

High School Diploma -

Maroochydore State High School

Certificate 2 - Retail

TAFE Qld

Certificate 2 - Hospitality

TAFE Qld

Diploma - Business

TAFE QLD

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Alexandra Stokes