Alexandra Thomas
Melbourne,VIC
Summary
Collaborative leader with dedication to partnering with co workers to engage and empower work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in a dynamic and fast paced environment. Skilled and experienced in growing sales whilst maintaining strong rapport with existing stakeholders. Strategically minded to source and secure new business opportunities. Accomplished in exceeding targets with a results driven approach.
Overview
22
22
years of professional experience
Work History
Business Development/Relationship Manager
Edward Thomas Estate Agents
Kensington , Vic
01.2013 - 10.2023
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Developed customised solutions, and provided knowledgeable advice.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Created marketing materials and presentations for prospective clients.
- Participated in industry events such as conferences and tradeshows to build brand awareness among prospects.
- Ensured compliance with ongoing changes within the residential tenancy legislation.
- Negotiated successful outcomes effectively and efficiently between both Rental Providers and Renters that were fair and equitable.
- Mentored colleagues on best practices related to property management and encouraged individual and team achievement.
- Facilitated the resolution of disputes between customers and the organisation in a professional manner.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Built long-term relationships with lucrative clients by utilising active listening, effective communication and outstanding interpersonal skills.
- Developed processes for tracking key performance indicators to maintain customer retention rates and individual accountability.
Employment Adviser
Tursa Employment and Training
Gold Coast, Qld
08.2009 - 12.2012
- Assisted clients with writing resumes, cover letters and job applications.
- Provided guidance on career exploration, job search techniques and interviewing skills.
- Conducted research to identify potential employment opportunities for clients.
- Developed individualized action plans tailored to each client's unique needs and goals.
- Maintained accurate records of all client interactions in database system.
- Collaborated with employers to secure suitable placements for clients.
- Facilitated meetings between employers and prospective employees.
Recruitment Specialist
Adecco
Gold Coast, Qld
05.2005 - 08.2010
- Identified potential candidates through job postings, online databases, and referrals.
- Conducted initial phone screenings with prospective candidates.
- Reviewed resumes and selected qualified applicants for further evaluation.
- Conducted reference checks on shortlisted applicants to verify experience and background details.
- Participated in staff meetings and workshops designed to improve recruitment processes.
- Collaborated with managers to understand job requirements and develop effective sourcing strategies.
- Sourced, qualified and conducted screening interviews with job candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Scheduled or conducted new employee orientations.
Police Officer
Victoria Police
Williamstown, Vic
07.2001 - 05.2004
- All facets of general duties policing
- Responded to emergency calls for service and provided assistance as needed.
- Conducted a full investigation of alleged offences, collected evidence, and interviewed witnesses.
- Prepared detailed reports on incidents and arrests made.
- Compliled multiple briefs of evidence and attended the magistrates court to provide evidence as required.
Education
Agents Representative
REIV
Melbourne, VICDiploma of Policing
Victoria Police
Glen Waverley, VICDiploma of Business
Gold Coast Business College
Skills
- Relationship building and management
- Excellent written and verbal communication
- New business development
- Portfolio Growth
- High attention to detail
- Time Management
- Solution management and meeting tight deadlines
- Team mentoring and leadership
- Conflict Resolution
- Negotiation skills
Timeline
Business Development/Relationship Manager
Edward Thomas Estate Agents
01.2013 - 10.2023
Employment Adviser
Tursa Employment and Training
08.2009 - 12.2012
Recruitment Specialist
Adecco
05.2005 - 08.2010
Police Officer
Victoria Police
07.2001 - 05.2004
Agents Representative
REIV
Diploma of Policing
Victoria Police
Diploma of Business
Gold Coast Business College
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