Alexandra Treloar

• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

· Greet potential clients as they attend display homes

· Provide information on building specialisations and requirements

· Referrals for quotations

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Updated account information to maintain customer records.

• Assisted in maintaining a clean and organised workspace, ensuring compliance with health regulations.
• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
• Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
• Utilised safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.