Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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ALEXANDRA VAN STRAATEN

Summary

My name's Alex & I am currently 28 years old. I'm originally from Canada but I've been living here for the past 9 years & it's also where I met my husband. I started my journey here in Australia in Perth and eventually made my way to the East Coast. Since then I've been working in the hospitality industry for the last 7 years. I've been in management positions over the years & at the moment the Front of House Manager of a restaurant in Mornington. I'm very skilled in team collaboration, customer service, and conflict resolution. I have a strong focus on achieving results and adapting to changing needs. I'm reliable, approachable, and effective in managing staff and ensuring exceptional customer experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front of House Manager

The Winey Cow
11.2022 - Current
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
  • Trained new hires on company policies, procedures, as well as proper food handling techniques which resulted in reduced turnover rates.
  • Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
  • Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed and resolved guest complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Ordered stock & created ordering sheets while tracking spending/sales (Excel), in charge of staff uniforms & managing stocktake
  • Answered calls from suppliers maintaining a professional manner
  • Kept records of training guides for staff & how to better equip them, up to date staff documents & confidential information (Google drive, Excel)
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.

Cafe Manager

100 Mile Foodie Cafe
08.2022 - 11.2022
  • Cafe Manager helping with disability support
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Understood customers & staff needs, expectations, & problem solve any issues
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Oversaw rosters to manage staff schedule and organize shifts for adequate coverage.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Conducted market research to identify customer preferences and tailor menu items accordingly.

Food service assistant/cafe role

Racecourse Grange (Australian Unity)
03.2022 - 08.2022
  • Interacted with residents, building relationship, understanding their needs, meeting their expectations, amazing rapport with residents
  • Assisted in training new staff members to uphold service quality.
  • Independent, efficient, trusted with confidential information
  • Completed tasks in the reasonable time constraint, learned how to adapt to change in schedule
  • Completed training modules efficiently
  • Enhanced dining experience by promptly addressing customer requests.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.

Volunteer

Non-profit at Youth With A Mission
09.2016 - 12.2021
  • Worked in a workplace culture that was diverse with many languages, cultures and skills
  • Handled budgeting & daily accounts
  • Developed healthy communication-oriented relationships with co-workers and customers
  • Organized team meetings & 1-1 interactions
  • Kept case files updated, accurate and aligned with requirements.
  • Assisted with special events and programs.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Strengthened volunteer team effectiveness by providing training sessions.
  • Maintained clean, neat, and operational facilities to serve program needs.

Education

Certificate IV -

Hospitality
12.2021

Certificate IV -

Training and Assessment (TAE40116)
12.2020

Skills

  • Guest relations
  • Conflict resolution
  • Staff management
  • Training and coaching
  • Team building

Certification

  • First Aid Certification
  • Food Handler Certification

Interests

  • Passionate about balancing physical health with mental and emotional wellness
  • Gardening
  • Wine Tasting
  • Volunteer Work

Timeline

Front of House Manager

The Winey Cow
11.2022 - Current

Cafe Manager

100 Mile Foodie Cafe
08.2022 - 11.2022

Food service assistant/cafe role

Racecourse Grange (Australian Unity)
03.2022 - 08.2022

Volunteer

Non-profit at Youth With A Mission
09.2016 - 12.2021

Certificate IV -

Training and Assessment (TAE40116)

Certificate IV -

Hospitality

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ALEXANDRA VAN STRAATEN