Hi, I’m
Alexandra White
Summary
Experienced professional advocating for social and economic well-being of individuals and families. Skilled in providing guidance, support, and assistance, with strong communication and management skills. Committed to inspiring community service and achieving remarkable results with minimal direction. Experienced in tackling challenging objectives in fast-paced, demanding environments.
Overview
36
years of professional experience
1
Certification
4
years of post-secondary education
Work History
HammondCare At Home
Client Care Manager
01.2023 - 03.2025
Job overview
- Established relationships with external healthcare providers to coordinate services for clients using extensive knowledge of home care packages and available services.
- Provided support and guidance to direct-care staff during difficult situations.
- Adapted quickly to changes in the healthcare industry while maintaining high standards of quality care and keeping clients informed of the changes.
- Collaborated with team members to ensure quality care standards were met and Aged Care Guidelines followed.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Worked closely with the team and Coordinated referrals enabling services for clients.
- Interpreted regulations to identify client care requirement criteria to be monitored and establish systems to achieve compliance.
- Played a pivotal role in the successful resolution of escalated cases by liaising with multiple stakeholders and presenting well-prepared action plans.
- Enhanced customer satisfaction by addressing and resolving client concerns efficiently and professionally.
- Conducted thorough assessments of client needs, developing tailored action plans for optimal support utilising the full benefits of either the CHSP or the HCP.
HammondCare At Home
Scheduling Coordinator
01.2018 - 01.2023
Job overview
- Manage client/staff roster changes/enquiries at short notice.
- Manage time and workload to meet deadlines
- Developed strong working relationships with clients and team through effective scheduling and communication skills.
- Ensure Care Workers and client visits run smoothly
- Resolve and solve roster issues effectively
- Ensure schedule consistency and meet Enterprise Agreement compliance with labor laws and regulations
- Regularly liaise with management and team
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Utilized advanced software tools like Comcare, Salesforce, Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
HammondCare At Home
Community Aged Care Worker
09.2016 - 01.2019
Job overview
- Enhanced client well-being by providing personalized care and support in their homes.
- Streamlined communication between healthcare providers, clients, and families to ensure optimal care coordination.
- Participated in group planning and helped develop individual activity plans, focusing on special needs of each client.
- Involved in WHS and worked as part of the Palliative care team working with clients families and interdisciplinary teams to maximise client comfort
- Provided emotional support for clients and families coping with chronic illnesses, disabilities, or end-of-life situations.
- Promoted independence among clients through tailored assistance with daily living tasks.
- Helped clients navigate complex healthcare systems by advocating for their best interests during meetings with providers or insurance representatives.
- Provided compassionate companionship to clients, fostering a strong sense of community and belonging.
HammondCare - Miranda Residential Facility
Specialised Dementia Carer/WHS Officer/Care Coordinator
08.2013 - 08.2016
Job overview
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication assistance and compliancy attained. Assistant in Nursing.
- Maintained 15 bed cottage with 2 team members, supporting clients with dementia. Experience with both high and low care residents.
- Administered medications accurately, ensuring proper dosage and timely intake.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained accurate records of patient care, documenting progress and any changes in condition.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Improved patient well-being by providing compassionate and attentive care.
- Responded to patient emergencies promptly, initiating appropriate action and notifying relevant professionals when necessary.
- Delivered personal hygiene assistance including bathing grooming dressing feeding toileting all while maintaining client privacy respect.
- Drove the facility bus for client outings and other recreational activities tailored to individual interests, enhancing overall quality of life for clients in care.
- Managed client complex behaviours, helped to identify triggers, worked on solutions with the whole team for clients well being.
Mint Café & Sports Bistro - Sydney University
Manager/Part Owner
02.2002 - 11.2011
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Involved in all aspects of business management including payroll, accounts, stock ordering, staff recruiting and following Food Safety and Hygiene practices.
VitaCentre - Edgecliff/Bondi Junction Medical
Reception/Herbalist Dispensary/Personal Assistant/Admin
01.2000 - 01.2002
Axis Technology
Administration Manager/Payroll/Accounts
01.1992 - 01.1995
Southern Cross Hotel/Regent Hotel
01.1989 - 01.1991
Job overview
- Company Overview: Hospitality Training
- Hospitality Training
Education
University of Tasmania
Bachelor of Dementia Care from Dementia Care
11.2017
Hammond Care CollegeHammondville
Certificate IV Aged Care
02-2016
Hammond Care CollegeHammondville
Certificate III Aged Care
03-2015
University of Sydney
SHORT COURSE PSYCHOLOGY
10.2006
Australasian College of Natural TherapiesSydney
ADVANCED DIPLOMA BOTANICAL MEDICINE from Health
02.1998 - 07.2002
Sydney TAFE
ADVANCED CERTIFICATE ADMINISTRATION
01.1987
Skills
- Quality Control Management
- Proficient in Software Applications
- Budget Management
- Document Organization
- In-Home Evaluation and client
- Good understanding of Home Support packages
- Client Relationship Management
- Teamwork and collaboration
- Analytical Problem-Solving
- Effective Multitasking
- Organizational skills
- Effective Listening
Accomplishments
- Collaborated with team admissions team in the development onboarding of extra clients total of 100.
- Resolved issue of nursing care with St George Hospital Foot clinic who kindly took on L4 client who desperately needed care but had no funds available. Among other creative supports found for the client.
- Found volunteers for several very lonely clients.
- Utilised Care Finders and Benevolent society to find client who not able to manage find accommodation.
Certification
St Johns First Aid, 06/30/24
Languages
Portuguese
Professional Working
Timeline
Client Care Manager
HammondCare At Home
01.2023 - 03.2025
Scheduling Coordinator
HammondCare At Home
01.2018 - 01.2023
Community Aged Care Worker
HammondCare At Home
09.2016 - 01.2019
Specialised Dementia Carer/WHS Officer/Care Coordinator
HammondCare - Miranda Residential Facility
08.2013 - 08.2016
Manager/Part Owner
Mint Café & Sports Bistro - Sydney University
02.2002 - 11.2011
Reception/Herbalist Dispensary/Personal Assistant/Admin
VitaCentre - Edgecliff/Bondi Junction Medical
01.2000 - 01.2002
Australasian College of Natural Therapies
ADVANCED DIPLOMA BOTANICAL MEDICINE from Health
02.1998 - 07.2002
Administration Manager/Payroll/Accounts
Axis Technology
01.1992 - 01.1995
Southern Cross Hotel/Regent Hotel
01.1989 - 01.1991
University of Sydney
SHORT COURSE PSYCHOLOGY
Sydney TAFE
ADVANCED CERTIFICATE ADMINISTRATION
University of Tasmania
Bachelor of Dementia Care from Dementia Care
Hammond Care College
Certificate IV Aged Care
Hammond Care College
Certificate III Aged Care
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Nature Walks, Socialising
Work Preference
Important To Me
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