Alexandra Williams
Norah Head,NSW
Summary
I have worked in a number of customer and client facing roles as well as a supervisory role at an aquatic and leisure centre, which includes pool operations. I enjoy interacting with customers as well as administrative tasks. I have spent my most recent year in my career overseeing client relationships, contract management, and team coordination. Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project and Collaborations Coordinator
Savour Chocolate and Patisserie School
03.2024 - Current
- Maintaining and managing all previous responsibilities from Customer Service Officer and Personal Assistant role
- Contract management – receiving contracts from partnering brands and reviewing to ensure they are achievable and inline with our brand vision, coordination between internal departments to create clear and manageable plan to complete projects, review content to ensure it meets brand guidelines, provide deliverables to the client
- Management of International Guest Teachers – maintaining and managing a budget, pricing the class based on required costings for the project, booking of travel and accommodation, correspondence with chef on class content and related requirements
- Event assistance - ensuring all travel and resources are pre-arranged and coordinated prior to event commencement, support staff, talent and event team on-site of event, ensure all Talent-Mandatories are met for pre and post event promotion
Customer Service Officer and Personal Assistant
Savour Chocolate and Patisserie School
04.2022 - 03.2024
- Managing all Online Class Subscriptions, correspondence, payment intents and any customer issues
- Managing all bookings and payments for In-Person Classes including invoicing out of XERO
- Coordinating Director’s diary, scheduling external meetings and regular staff meetings
- Administration - office supplies ordering, management of companies email and delegation of any incoming queries
Retail Assistant
Savour Chocolate and Patisserie School
09.2021 - 04.2022
- Customer service for both Online and In Person ordering of retail products
- Taking all incoming phone calls for all departments of the business
- Packing and distributing all online orders
- Managing stock levels and replenishment
Duty Manager, Pool Lifeguard, Customer Service Representative
Portland Leisure Aquatic Centre
06.2018 - 01.2021
- Customer service – greeting customers, responding to queries, answering phones
- Coordinating and offering support to staff members
- Administration – booking tasks related to exercise classes, swimming lessons, events and groups; membership sales, management of the membership database
- Maintaining a safe environment for patrons whilst lifeguarding
- Operational tasks to maintain safe environment – pool tests, cleaning, Chemical handling
Customer Service Representative
Portland Alexander Shell Service Station
01.2017 - 01.2019
- Customer service – food and petrol sales, food preparation and responding to queries
- Maintaining a clean and safe environment
- Unpack and safely store orders, re-stock shelves and maintain stock for sale
- Opening tasks – set up outside equipment for use, floats, safety checks
Education
Project Management For Professionals - Modules 1-5
RMIT Online
01.2024
Safeguarding Children - Principles 1- 4
01.2021
Undergraduate -
Remote Educators
01.2020
Advanced Building Design - Units 1 & 2
Swinburne University
01.2019
VCE -
Portland Secondary College
Portland01.2018
Skills
- Project management
- Contract management
- Budget management
- Event coordination
- Customer service
- Invoices processing
References
- Brodie Jenkins, Manager at Portland Leisure Aquatic Centre, 0410 044 712, brodiejenkins27@gmail.com
- Kirsten Tibballs, Director at Savour Chocolate and Patisserie School, 0438 510 633, kirsten@savourschool.com.au
Certification
- Youth Mental Health First Aid
- Aquatic Pool Operations
- Working With Children’s Check
Licences
Full Victorian Drivers Licence
Career Overview
I have worked in a number of customer and client facing roles as well as a supervisory role at an aquatic and leisure centre, which includes pool operations. I enjoy interacting with customers as well as administrative tasks. I have spent my most recent year in my career overseeing client relationships, contract management, and team coordination.
Timeline
Project and Collaborations Coordinator
Savour Chocolate and Patisserie School
03.2024 - Current
Customer Service Officer and Personal Assistant
Savour Chocolate and Patisserie School
04.2022 - 03.2024
Retail Assistant
Savour Chocolate and Patisserie School
09.2021 - 04.2022
Duty Manager, Pool Lifeguard, Customer Service Representative
Portland Leisure Aquatic Centre
06.2018 - 01.2021
Customer Service Representative
Portland Alexander Shell Service Station
01.2017 - 01.2019
Project Management For Professionals - Modules 1-5
RMIT Online
Safeguarding Children - Principles 1- 4
Undergraduate -
Remote Educators
Advanced Building Design - Units 1 & 2
Swinburne University
VCE -
Portland Secondary College
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