Alexandra Williams
Norah Head,NSW
Summary
Experienced with operational process optimization and team management. Utilizes effective logistics coordination to streamline workflows and improve efficiency. Track record of successfully implementing strategies that align with organizational objectives.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Bounce Readiness
04.2025 - 07.2025
- Maintaining and managing documentation, ensuring all records are accurate and accessible.
- Assist with scheduling meetings, scheduling sessions, managing calendars and coordinating tasks.
- Support service delivery and client projects.
- Providing comprehensive administrative support to the business areas.
- Assist with inventory management, and pick-and-pack tasks for orders.
Project and Collaborations Coordinator
Savour Chocolate and Patisserie School
03.2024 - 03.2025
- Maintaining and managing all previous responsibilities from Customer Service Officer and Personal Assistant role
- Contract management – receiving contracts from partnering brands and reviewing to ensure they are achievable and inline with our brand vision, coordination between internal departments to create clear and manageable plan to complete projects, review content to ensure it meets brand guidelines, provide deliverables to the client
- Management of International Guest Teachers – maintaining and managing a budget, pricing the class based on required costings for the project, booking of travel and accommodation, correspondence with chef on class content and related requirements
- Event assistance - ensuring all travel and resources are pre-arranged and coordinated prior to event commencement, support staff, talent and event team on-site of event, ensure all Talent-Mandatories are met for pre and post event promotion.
Customer Service Officer and Personal Assistant
Savour Chocolate and Patisserie School
04.2022 - 03.2024
- Managing all Online Class Subscriptions, correspondence, payment intents and any customer issues
- Managing all bookings and payments for In-Person Classes including invoicing out of XERO
- Coordinating Director’s diary, scheduling external meetings and regular staff meetings
- Administration - office supplies ordering, management of companies email and delegation of any incoming queries
Retail Assistant
Savour Chocolate and Patisserie School
09.2021 - 04.2022
- Customer service for both Online and In Person ordering of retail products
- Taking all incoming phone calls for all departments of the business
- Packing and distributing all online orders
- Managing stock levels and replenishment
Duty Manager, Pool Lifeguard, Customer Service Representative
Portland Leisure Aquatic Centre
06.2018 - 01.2021
- Customer service – greeting customers, responding to queries, answering phones
- Coordinating and offering support to staff members
- Administration – booking tasks related to exercise classes, swimming lessons, events and groups; membership sales, management of the membership database
- Maintaining a safe environment for patrons whilst lifeguarding
- Operational tasks to maintain safe environment – pool tests, cleaning
- Chemical handling
Customer Service Representative
Portland Alexander Shell Service Station
01.2017 - 01.2019
- Customer service – food and petrol sales, food preparation and responding to queries
- Maintaining a clean and safe environment
- Unpack and safely store orders, re-stock shelves and maintain stock for sale
- Opening tasks – set up outside equipment for use, floats, safety checks
Education
Project Management For Professionals - Modules 1-5
RMIT Online
01.2024
Undergraduate - Remote Educators
Charles Darwin University
Darwin, NT01.2020
Advanced Building Design - Units 1 & 2
Swinburne University
01.2019
VCE - undefined
Portland Secondary College
01.2018
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Administrative management
- Risk management
- Forecasting
- Customer support
- Data entry
- Documentation and reporting
Certification
- Youth Mental Health First Aid
- Aquatic Pool Operations
- Working With Children’s Check
- Full Victorian Drivers Licence
Timeline
Operations Coordinator
Bounce Readiness
04.2025 - 07.2025
Project and Collaborations Coordinator
Savour Chocolate and Patisserie School
03.2024 - 03.2025
Customer Service Officer and Personal Assistant
Savour Chocolate and Patisserie School
04.2022 - 03.2024
Retail Assistant
Savour Chocolate and Patisserie School
09.2021 - 04.2022
Duty Manager, Pool Lifeguard, Customer Service Representative
Portland Leisure Aquatic Centre
06.2018 - 01.2021
Customer Service Representative
Portland Alexander Shell Service Station
01.2017 - 01.2019
Advanced Building Design - Units 1 & 2
Swinburne University
VCE - undefined
Portland Secondary College
Project Management For Professionals - Modules 1-5
RMIT Online
Undergraduate - Remote Educators
Charles Darwin University
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