Alexandra Zonaras
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with a strong background in customer relationship management.
Overview
7
7
years of professional experience
Work History
KEY ACCOUNT MANAGER - Full Time
TOMRA Cleanaway
10.2018 - 11.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customised account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Ensuring CRM and regular reporting is completed accurately, efficiently and within expected timeframes.
- Communicating audit findings to internal stakeholders to improve customer experience, company profitability and/or safety issues.
CUSTOMER CARE REPRESENTATIVE - Full Time
OZ Hair And Beauty
10.2017 - 10.2018
- Responsible for handling all consumer inquiries both questions and complaints in a professional manner ensuring that all communication adheres to company policy and procedures and external legislation.
- Understanding the distribution points of sale for advising our consumers on where to buy and handle consumer inquiries and complaints daily by phone and email and Live chat, WhatsApp as well as escalated social media cases, ensuring communication with consumers is accurate, prompt and professional and adhering to Company policy and procedures as all times.
- Handling all enquiries and support for all our e-commerce consumers including tracking, technical support and Order status or product enquiries.
- Comprehensive knowledge of consumer engagement via business and media platforms.
ADMINISTRATION ASSISTANT - Part Time
Executive Retreats
12.2016 - 09.2017
- Daily administration tasks which included scheduling bookings for holiday rentals and private function reservations, answer phones and greeting guests, updating customer database and primary point of contact for queries, maintaining filing system both electronic and physical, assisting with social media and emails.
- Assisting with the CEO’s bookings and diary scheduling. Focused on marketing, online communications and database.
Education
Advanced Diploma - Part Time - Fashion Business
FBI Fashion College
Glebe, NSW06.2024
Graduate Certificate - Fashion Design
FBI Fashion College
Glebe, NSW12.2022
High School Certificate -
Casmir Catholic College
Marrickville, NSW12.2016
Skills
- Vendor Relations
- Business Development
- Sales Analysis
- Customer Service
- Account Management
- Lead Development
- Sales Meetings and Orientations
- Sales Force
PROFESSIONAL REFERENCES
Vesna Davidovic
General Manager
TOMRA Cleanaway
+61 0415 469 234
Vesna.Davidovic@tcnsw.com.au
Timeline
KEY ACCOUNT MANAGER - Full Time
TOMRA Cleanaway
10.2018 - 11.2023
CUSTOMER CARE REPRESENTATIVE - Full Time
OZ Hair And Beauty
10.2017 - 10.2018
ADMINISTRATION ASSISTANT - Part Time
Executive Retreats
12.2016 - 09.2017
Advanced Diploma - Part Time - Fashion Business
FBI Fashion College
Graduate Certificate - Fashion Design
FBI Fashion College
High School Certificate -
Casmir Catholic College
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