Alexandra (Alex) Matheson
Diamond Creek,Victoria
Summary
Motivated Service Worker with exceptional social skills, communication abilities and 2+ years of customer service, experience processing payments and meeting customer demands with diligent and well-organized mentality. Collaborative manager with dedication to partnering with coworkers to promote an engaged, organised work culture.
Overview
2
2
years of professional experience
Work History
Barista
BLaC Caff
04.2022 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun and positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of th coffee machine, merchandise, and customers.
- Adhered to strict food hygiene regulations, minimising risk of contamination or illness among customers.
- Monitored supply levels at front-of-house and notifying of shortages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Used and configured the POS system to accurately enter orders and process payments.
- Maintained a clean and organised workspace for optimal productivity and safety.
Swim Teacher L2
WaterMarc
01.2022 - 03.2023
- Participated in professional development opportunities to stay current with the latest advancements in swim instruction techniques.
- Managed staff swimming equipment, ensuring proper maintenance and availability for each class session.
- Contributed to a positive environment by actively offering support to fellow swim teachers.
- Established strong relationships with students' and their parents/guardians through open communication channels to discuss their child''s progress.
- Provided personalised feedback to swimmers, fostering a positive learning environment and promoting improvement.
Education
Montmorency Secondary College
Montmorency, VIC12.2021
Skills
- Friendly and outgoing
- Cash Handling
- Opening and closing duties
- Team Player, Leader and Management
- Problem-Solving
- Marketing
- Strong communicator
- Positive Reinforcement
- Time Management
Timeline
Barista
BLaC Caff
04.2022 - Current
Swim Teacher L2
WaterMarc
01.2022 - 03.2023
Montmorency Secondary College
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