Summary
Work History
Education
Skills
References
Timeline
Generic

Alexandra Kelly Castro

Adelaide,SA

Summary

Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.

Work History

Airbnb Accommodation Housekeeping Services

Career & Training Pathways Australia
04.2024 - Current
  • Procedure on how to acknowledge guests and their requests.
  • Follow standard cleaning tasks.
  • Making beds and make up beds based on the client’s needs.
  • Dusting, wiping down furniture, and other visible surfaces.
  • Clearing and cleaning of Bedrooms, Livings areas, Kitchen, Bathroom, Laundry, and Hallway
  • Mopping and Vacuuming, handling of rubbish bin and other requirements
  • Understanding of in-house policy & security matters, doing maintenance reports, and how to deal guest’s complaints, work as a Team and Communicate to Supervisor/Manager for any issues.
  • Completed King size, Queen beds, Double, Single beds, and Bunk beds per Bnb property.

On-the-job Training in Preparing Rooms for Guests

Career & Training Pathways Australia
04.2024 - 04.2024
  • Respond to housekeeping requests
  • Advice guests on room and housekeeping equipment
  • Workplace role in handling guest requests and note details
  • Follow procedures on how to acknowledge guests by name
  • Dealing with guests complaints and reporting
  • Follow standard procedures when delivering items to guest's room
  • Understanding of standard maintenance report

Education

Advanced Diploma - Civil Construction Design

Signet Institute of Australia
Adelaide, SA
11.2025

Skills

  • Pay close attention to detail
  • Team Coordination
  • Proficient in housekeeping and cleaning procedures
  • Health and safety compliance
  • Good communication and interpersonal skills
  • Flexible and adaptable to changing environments

References

Maria Batnag

Hospitality Trainer and Assessor, Managing Director and Operations Manager

Career & Training Pathways Australia

Contact no: 0448745970


Affan Akhtar

Trainer and Assessor

Signet Institute of Australia

Contact no: 0410269769


Claire Verdaguer

Housekeeper

Adelaide Cleans and Gardening

Contact no: 0481957884


Timeline

Airbnb Accommodation Housekeeping Services

Career & Training Pathways Australia
04.2024 - Current

On-the-job Training in Preparing Rooms for Guests

Career & Training Pathways Australia
04.2024 - 04.2024

Advanced Diploma - Civil Construction Design

Signet Institute of Australia
Alexandra Kelly Castro