Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager

Alexandre Ferroz

Yarrabilba,QLD

Summary

Former business development consultant looking for an entry level position in IT. I have a few years in formal Computer Science education but I have been around computers my entire life. I got my first computer at the age of 4 in 1994, have been troubleshooting, upgrading, fixing, replacing hardware ever since. I offer impeccable work ethics, strong decision making, high attention to detail and unbreakable will to learn and to provide the best possible customer service.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
4
4
Certifications

Work History

Business Development Manager

DonkHunter
Remote
04.2019 - 01.2022


  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Implemented brand development strategies, including business development strategies, logo designs, and website designs.
  • Streamlined company processes and procedures while enhancing customer satisfaction.
  • Supported business growth through strategic planning and process development.
  • Managed team of 5 employees, overseeing hiring, training, and professional growth of employees.

Business Development Consultant

PokerBROS
Remote
03.2020 - 03.2021
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Communicated with local organizations to build networks and develop leads.
  • Guided client teams by proactively mentoring and developing staff in intellectual and professional development.

Customer Support Specialist

PokerBROS
Remote
01.2020 - 03.2020
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.

Lead Translator

Smart Spin
Remote
09.2018 - 10.2019
  • Maintained energy and enthusiasm in fast-paced environment.
  • Followed quality standards and procedures to
    minimize shipment errors and maximize customer
    satisfaction
  • Developed standard operating procedures and
    document workflows for current and future process steps.
  • Managed team of 6 employees, overseeing hiring,
    training, and professional growth of employees.

Fraud Investigator

Hardyogo Consulting
Curitiba-PR, Brazil
08.2017 - 08.2018
  • Conducted prompt and thorough investigations on referred files.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Provided exemplary level of customer service to clients and company personnel.

Education

Bachelor of Science - Computer Science

University of The People
01.2020 - Current

Bachelor of Science - Physics

Universidade Federal Do Parana
Curitiba-PR
01.2008 - 12.2012

Skills

Software diagnosis

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Certification

Intro to Relational Databases - Udacity

Timeline

Google IT Support - Coursera

04-2022

Javascript Algorithms and Data Structures - myfreecodecamp

12-2021

Responsive Web Design Certification - myfreecodecamp

07-2021

Business Development Consultant

PokerBROS
03.2020 - 03.2021

Customer Support Specialist

PokerBROS
01.2020 - 03.2020

Bachelor of Science - Computer Science

University of The People
01.2020 - Current

Intro to Relational Databases - Udacity

01-2020

Business Development Manager

DonkHunter
04.2019 - 01.2022

Lead Translator

Smart Spin
09.2018 - 10.2019

Fraud Investigator

Hardyogo Consulting
08.2017 - 08.2018

Bachelor of Science - Physics

Universidade Federal Do Parana
01.2008 - 12.2012

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Alexandre Ferroz