Alexandre Ferroz
Yarrabilba,QLD
Summary
Former business development consultant looking for an entry level position in IT. I have a few years in formal Computer Science education but I have been around computers my entire life. I got my first computer at the age of 4 in 1994, have been troubleshooting, upgrading, fixing, replacing hardware ever since. I offer impeccable work ethics, strong decision making, high attention to detail and unbreakable will to learn and to provide the best possible customer service.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Business Development Manager
DonkHunter
Remote
04.2019 - 01.2022
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Implemented brand development strategies, including business development strategies, logo designs, and website designs.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Supported business growth through strategic planning and process development.
- Managed team of 5 employees, overseeing hiring, training, and professional growth of employees.
Business Development Consultant
PokerBROS
Remote
03.2020 - 03.2021
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Communicated with local organizations to build networks and develop leads.
- Guided client teams by proactively mentoring and developing staff in intellectual and professional development.
Customer Support Specialist
PokerBROS
Remote
01.2020 - 03.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Lead Translator
Smart Spin
Remote
09.2018 - 10.2019
- Maintained energy and enthusiasm in fast-paced environment.
- Followed quality standards and procedures to
minimize shipment errors and maximize customer
satisfaction - Developed standard operating procedures and
document workflows for current and future process steps. - Managed team of 6 employees, overseeing hiring,
training, and professional growth of employees.
Fraud Investigator
Hardyogo Consulting
Curitiba-PR, Brazil
08.2017 - 08.2018
- Conducted prompt and thorough investigations on referred files.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Provided exemplary level of customer service to clients and company personnel.
Education
Bachelor of Science - Computer Science
University of The People
01.2020 - Current
Bachelor of Science - Physics
Universidade Federal Do Parana
Curitiba-PR 01.2008 - 12.2012
Skills
Software diagnosis
Desktop support
TCP/IP
Hardware upgrades
Backup and recovery
Helpdesk call support
Issue troubleshooting
Customer service expert
Application support
Ticket support system management
Network diagnostics
Linux / Windows powershell
High attention to detail
Verbal and written communications
Relationship building
Javascript, Java, HTML and CSS
Certification
Intro to Relational Databases - Udacity
Timeline
Google IT Support - Coursera
04-2022
Javascript Algorithms and Data Structures - myfreecodecamp
12-2021
Responsive Web Design Certification - myfreecodecamp
07-2021
Business Development Consultant
PokerBROS
03.2020 - 03.2021
Customer Support Specialist
PokerBROS
01.2020 - 03.2020
Bachelor of Science - Computer Science
University of The People
01.2020 - Current
Intro to Relational Databases - Udacity
01-2020
Business Development Manager
DonkHunter
04.2019 - 01.2022
Lead Translator
Smart Spin
09.2018 - 10.2019
Fraud Investigator
Hardyogo Consulting
08.2017 - 08.2018
Bachelor of Science - Physics
Universidade Federal Do Parana
01.2008 - 12.2012