Alexandre Robert
Hamilton,NSW
Summary
Experienced hospitality and customer service professional with over 15 years of experience across cafés, restaurants, retail, and high-volume service environments. Strong background in customer-focused service, team leadership, and daily operations. Known for being reliable, hands-on, and adaptable, while supporting teams and ensuring smooth, efficient service. Dynamic professional with strong customer service and team leadership skills. Experienced in managing procurement processes and enhancing public engagement initiatives, committed to delivering impactful results.
Overview
1
1
Certification
Work History
Finance Administrative Assistant
Canada Parks (Federal Government)
Canada, Quebec
2024 - 2025
- Assisted in processing invoices and expense reports for finance department.
- Maintained accurate financial records using accounting software and spreadsheets.
- Managed procurement processes for goods and services in compliance with regulations.
- Reviewed and evaluated vendor proposals to ensure quality and cost-effectiveness.
Sustainable Development officer
Municipal Government
Canada, Quebec
2023 - 2024
- Collaborated with community organizations to enhance public engagement initiatives.
- Developed and implemented outreach programs to inform residents about municipal services.
- Worked successfully with citizens, businesses, and governments to accomplish goals and address issues related to waste management and funding.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Searching for grants and financial assistance for project management.
Hospitality Supervisor /General Manager
Tadoussac Microbrewery
2021 - 2023
- Led teams while waiting tables in a high-volume hospitality environment.
- Ensured a positive customer experience and resolved issues when required.
- Supervised shifts, coordinated staff, and supported daily operations.
- Maintained food safety, hygiene, and workplace safety standards.
Hospitality Supervisor /Assistant General Manager
Café l'Alternative
2016 - 2020
- Provided consistent, high-quality customer service in a busy hospitality setting.
- Supported daily operations, staff coordination, and smooth service flow.
- Assisted with training new team members and maintaining service standards.
- Handled cash, POS systems, and stock control.
Seasonal Park Coordinator
Rawdon Municipal Parks
Canada
2012 - 2016
- Assisted with park maintenance and facility management tasks.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Customer service.
Floor Supervisor
Tim Hortons
2013 - 2014
- Supervised staff during peak service periods.
- Ensured service speed, quality, and cleanliness standards.
Retail Assistant
Walmart & H&M
Canada
2012 - 2014
- Assisted customers in locating products and answering inquiries.
- Operated cash register and processed customer transactions efficiently.
Team Member / Floor Supervisor
McDonald's
2009 - 2012
- Worked across customer service and food preparation roles.
- Promoted to supervisor role supporting staff and shift operations.
Education
Bachelor of Science - Environmental Geography
University of Montreal
Montreal12-2020
Arts and Letters College Degree - Communications
Rosemont College
Montreal05-2017
Technical Degree in Theatre - Theatre
Lionel-Groulx College
Sainte-Therese, QC05-2014
Skills
- Customer service
- Team leadership and management
- Initiative and strong work ethics
- Cash handling
- Staff training
- Food safety and hygiene
- Inventory and organization
- Problem solving
Certification
• RSA (Australia)
• Food Handling Certificate (Australia)
• First Aid & CPR (Canada)
• Canadian Driving License
• Food Handling Certificate (Australia)
• First Aid & CPR (Canada)
• Canadian Driving License
Personal Information
- Available: Available immediately - flexible hours, weekends & public holidays
- Visa Status: Working Holiday Visa valid until 11/30/26
References
Available upon request
Timeline
Finance Administrative Assistant
Canada Parks (Federal Government)
2024 - 2025
Sustainable Development officer
Municipal Government
2023 - 2024
Hospitality Supervisor /General Manager
Tadoussac Microbrewery
2021 - 2023
Hospitality Supervisor /Assistant General Manager
Café l'Alternative
2016 - 2020
Seasonal Park Coordinator
Rawdon Municipal Parks
2012 - 2016
Floor Supervisor
Tim Hortons
2013 - 2014
Retail Assistant
Walmart & H&M
2012 - 2014
Team Member / Floor Supervisor
McDonald's
2009 - 2012
Bachelor of Science - Environmental Geography
University of Montreal
Arts and Letters College Degree - Communications
Rosemont College
Technical Degree in Theatre - Theatre
Lionel-Groulx College