Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Alexandrea Angelo

BANKSIA GROVE

Summary

Quality focused Manager adept at providing employees clear guidelines and targeted goals to drive revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, with a passion for mentoring employees to reach their goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Area Manager

Good Samaritan Enterprises
03.2025 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Cluster Manager

Good Samaritan Enterprises
01.2023 - 05.2025
  • Implemented trending initiatives to help drive sales across cluster.
  • Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
  • Maintained compliance with company policies, industry regulations, and best practices across all departments in the cluster.
  • Conducted mandatory health, safety and maintenance checks in cluster shops.
  • Analyzed sales data to manage cluster performance and make informed financial decisions.
  • Managed cluster expenditure by adhering to set budget.
  • Fostered an inclusive, diverse, and supportive work environment by creating opportunities for open dialogue and encouraging employee engagement in cluster-wide initiatives.
  • Recruited top talent to strengthen the existing workforce, ensuring qualified professionals were placed in crucial roles throughout the organization.
  • Streamlined communication channels between departments, fostering a collaborative work environment for all team members.
  • Increased customer satisfaction by addressing client concerns promptly and implementing appropriate solutions.
  • Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Store Manager

Good Samaritan Industries
10.2018 - 01.2023
  • Interviewed, hired, supervised and trained employees to develop skills, leadership and employee excellence.
  • Managed store appearance, including merchandising, displays and cleaning in order to increase profitability.
  • Prioritized safety standards in work areas.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored staff with disabilities in order to achieve their chosen goals.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Manager

Cellarbrations
04.2012 - 08.2018
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Hired, trained and managed team of employees, including evaluating performance and enforcing disciplinary actions.
  • In charge of stock ordering and inventory.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Met budget targets by controlling expenses.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Worked closely with Liquor Representatives and Wine Makers in order to formulate and build store brand through private labels.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Store Manager

IGA Plus Liquor
08.2005 - 12.2010
  • Stock ordering, pricing and invoicing.
  • Opening and closing duties.
  • Staff rosters and wage control.
  • Merchandising.
  • Responsible for creating in store promotions and pricing all products according to market trends, while still achieving maximum GP
  • Staff training.

Skills

  • Employee supervision and motivation
  • Store opening and closing procedures
  • Operational budgeting
  • Staff training and development
  • Reliable
  • Accurate cash handling
  • Team-oriented with a passion for team building
  • Customer service
  • Motivated
  • Time Management
  • Leadership, with the preference of the hands on approach in order to lead by example
  • Staff management
  • Operations management
  • Relationship building and management
  • Team development
  • Goals and performance
  • Performance management
  • Staff training

Certification

  • Approved Manager Certificate
  • RSA
  • Basic Management Training
  • AFS
  • First Aid

Timeline

Area Manager

Good Samaritan Enterprises
03.2025 - Current

Cluster Manager

Good Samaritan Enterprises
01.2023 - 05.2025

Store Manager

Good Samaritan Industries
10.2018 - 01.2023

Store Manager

Cellarbrations
04.2012 - 08.2018

Store Manager

IGA Plus Liquor
08.2005 - 12.2010

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Alexandrea Angelo