Summary
Overview
Work History
Education
Skills
Timeline
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Alexandrea Goundoulas

Wentworthville

Summary

Highly-skilled phlebotomist with 7 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.

Highly skilled beauty therapist with 10 years of experience. Proficient in eyelash extension, brow shaping and waxing.

Overview

17
17
years of professional experience

Work History

Uber Partner

Uber
03.2022 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.

Pathologist

Laverty Pathology
10.2015 - 02.2022
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Collected blood samples in accordance with laboratory protocols and regulations.


Lash Technician

Browco
01.2012 - 10.2015
  • Enhanced client satisfaction by providing customized lash extension services tailored to individual preferences.
  • Increased salon revenue by offering additional services such as lash lifts, tinting, and brow shaping.
  • Ensured optimal sanitation and safety by maintaining a clean work environment and adhering to strict hygiene standards.
  • Improved appointment booking efficiency with effective time management and organization skills.
  • Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
  • Managed appointment scheduling and client database in a user-friendly software system, streamlining operations for both staff and clientele.
  • Answered phone calls and emails to schedule client appointments.

Beauty Therapist

Vivè La Beaute
05.2007 - 11.2012
  • Improved client satisfaction by providing personalized beauty treatments and consultations.
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
  • Conducted detailed product demonstrations that educated clients on proper usage and benefits of skincare items they purchased.
  • Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.
  • Efficiently managed inventory levels of supplies and retail products while minimizing waste.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Analyzed client needs and came up with individualized and continuous treatment plans.
  • Processed payments, entering sales in register for prompt customer service.
  • Educated clients on care processes and advised on further care and products.

Education

High School Diploma -

Catherine McAuley High School
Wentworthville, NSW

Certificate IV - Beauty Therapy

TAFE
Ultimo, NSW
11.2009

Skills

  • Critical thinking
  • Empathy and compassion
  • Decision-making
  • Safety Standards
  • Problem-solving
  • Paperwork Processing
  • Patient Confidentiality
  • Lash and Brow Maintenance
  • Appointment Scheduling

Timeline

Uber Partner

Uber
03.2022 - Current

Pathologist

Laverty Pathology
10.2015 - 02.2022

Lash Technician

Browco
01.2012 - 10.2015

Beauty Therapist

Vivè La Beaute
05.2007 - 11.2012

High School Diploma -

Catherine McAuley High School

Certificate IV - Beauty Therapy

TAFE

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Alexandrea Goundoulas