ALEXANDREA TUCKETT
Cranebrook,NSW
Summary
Experienced all-rounder with a proven track record of overachievement in multiple roles. Extensive background in customer service, warehousing for transport logistics, team leadership, retail sales, administration, and sales training. Versatile experience in pick packing, transport operations, management, customer service, freight handling, and exploration field work. Thrives in both large, high-volume environments and isolated, independent settings. Offers adaptable skills that exceed suitability for the role.
Overview
14
14
years of professional experience
Work History
Fleet Supervisor
OSR
01.2024 - Current
- Oversee and manage 8 to 15 driver teams daily, ensuring all vehicles comply with load restraint regulations.
- Ensure timely collection and delivery of freight, promptly communicating any delays or deviations to customers.
- Inspect and verify freight presentation at designated locations, checking for damages before dispatch.
- Collaborate closely with customer staff to enhance operational efficiencies, meet key performance indicators (KPIs), and strengthen client relationships.
- Develop and communicate allocation plans to the routing team and key stakeholders as required.
- Coordinate backup vehicles to maintain seamless operations and minimize disruptions.
- Serve as the primary contact for delivery partners, customers, and stakeholders regarding service operations and inquiries.
- Mediate conflicts between customers and the team, utilizing negotiation and conflict resolution strategies to achieve effective solutions.
Store Manager
Safety company
01.2021 - 12.2023
- Managing and leading a team of 8 staff
- Visual Merchandising weekly
- B2B enquires and navigating different accounts and their guidelines
- Successful with achieving targets and KPI's
- Maintained proper product levels, stock audits and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rostering and cash handling
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Administrator
Medical company
01.2020 - 12.2021
- Reception - front desk enquiries
- Filing and Mail distributions
- Navigating purchase orders for different clients
- Data Entry via Excell Spreadsheets
- Created and processed purchase orders
- CRM customer service cases
- SAP systems knowledge
Warehouse all Rounder
Transport and Logistics Company
01.2017 - 12.2020
- Separating Freight onto different Pallets
- Loading and unloading Trucks and Trailor's
- High reach and Counterbalance Forklift duties
- Tracking and Tracing missing freight
- Booking in Fright for Transport and into Warehouse Storage
- Red Prairie and SAP reporting and knowledge
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
Retail Sales Store Manager
Fashion Group Retailer of 7 Brands
01.2011 - 12.2017
- Mentoring and Managing a Team of 5 People
- Genuine customer service and High KPI's
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethics.
Education
Bachelor of Science - Geology, Geophysics
Macquarie University
North Ryde, NSW01.2018
Skills
- B2B Market Proficiency
- Target-Driven Sales Approach
- Self-Motivated Professional
- Rapid Skill Acquisition
- Technical Proficiency
- Valid Full Manual License
- Licensed Forklift Driver
- Experienced Blue Card Professional
- Expertise in Highreach Systems
- Commitment to Engagement
- Optimistic Outlook
- Innovative Problem Solving
- Environmental Sustainability Practices
Timeline
Fleet Supervisor
OSR
01.2024 - Current
Store Manager
Safety company
01.2021 - 12.2023
Administrator
Medical company
01.2020 - 12.2021
Warehouse all Rounder
Transport and Logistics Company
01.2017 - 12.2020
Retail Sales Store Manager
Fashion Group Retailer of 7 Brands
01.2011 - 12.2017
Bachelor of Science - Geology, Geophysics
Macquarie University
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